Customer Service Professional

4 days ago

Quezon City, National Capital Region, Philippines Manulife Financial Full time
Overview

Customer Service Professional is responsible in building strong customer relationships by assisting customers with inquiries, issues, and complaints on products and services. Offers solution based on the prescribed service and operating work standard.

Customer Service Professional will directly report to Operation Supervisor or Assistant Manager. It is expected for a Customer Service Professional I to deliver easier, better, and faster service to customers.

Required Qualifications
  • Should have completed at least 2 years tertiary education with 1-yr contact center experience.
  • With Basic knowledge computer skills
  • Strong verbal & written communication skills
  • Strong customer service skills (quickly and effectively solves client problems, ability to build rapport, selects language and tailors the content of speech/writing to the level and experience of audience)
Preferred Qualifications
  • Strong interpersonal skills with the ability to influence, negotiate, and create win-win solutions for customer issues.
  • Demonstrates effective problem solving and critical thinking to identify root causes and propose solutions.
  • Understands work routines and procedures, applying knowledge across various processes and systems.
  • Capable of interpreting customer information and acting on problem statements.
  • Works independently with minimal supervision, using available tools to research information and communicate with other departments.
When you join our team
  • We'll empower you to learn and grow the career you want.
  • We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
  • As part of our global team, we'll support you in shaping the future you want to see.
關於宏利和恒康

宏利金融公司是一家業界領先的國際金融服務商,致力於幫助人們實現「輕鬆投資理財,樂享豐盛人生」。若要進一步了解我們,請瀏覽 https://www.manulifeim.com/institutional/tw/en

宏利是平等機會僱主

在宏利/恒康,我們擁抱多元。我們致力於吸引、培養及挽留和所服務客戶同樣多元的員工,並從而營造包容的工作環境,接納文化和個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度,我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、國籍、宗教或宗教信仰、信仰、性別(包括懷孕及其相關情況)、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。

我們的首要任務是消除障礙,為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。申請人要求提供協助所分享的信息將會按照適用法律及宏利/恒康政策儲存及使用。應徵過程中如需協助,請聯絡 recruitment@manulife.com。

Working Arrangement

混合式


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