Customer Service Excellence Professional

2 days ago

Quezon City, National Capital Region, Philippines beBeeCustomerExperience Full time ₱600,000 - ₱800,000
Customer Experience Specialist

A key role in adhering to customer inquiries based on urgency and complexity.

We are seeking a highly skilled and dynamic individual who will play a key role in enhancing the overall user experience.

  • Support customers via direct chat or phone.
  • Respond to all messages within Service Level Agreement (SLA).
  • Follow all guidelines and protocols to approve and review campaigns in a timely manner.
  • Prioritize responses to tickets accordingly based on urgency, level of support needed, and complexity.
  • Follow up on all voicemail or missed chats within 24 hours.

Key Competencies

  • Sound Judgment: Make informed decisions in the best interests of our customers and stakeholders.
  • CRM Expertise: Familiarity with CRM tools to manage customer interactions and data effectively.
  • Dependability: Consistently adhere to shift times and schedules to ensure uninterrupted customer support.
  • Cultural Awareness: Understand cultural and community dynamics that may affect our customers' experiences.
  • Effective Communication: Communicate complex information in a user-friendly manner, ensuring customers easily grasp the solutions provided.
  • Problem Solver: Demonstrate a commitment to finding innovative solutions to challenges and delivering an excellent customer experience.
  • Proactivity: Proactively seek ways to enhance our overall user experience and improve internal processes.
  • Empathy: Show a strong sense of empathy towards our users, maintaining an upbeat and supportive attitude.

Requirements

  • Relevant Experience: Have 1-2 years of Customer Service experience.
  • Conflict Resolution Experience: Previous experience in effectively resolving customer disputes and conflicts while maintaining a positive customer relationship.
  • Teamwork: Collaborative mindset with the ability to work effectively in a team, supporting colleagues and contributing to a harmonious work environment.
  • Time Management: Strong time management skills to juggle multiple customer interactions and tasks simultaneously, ensuring all are handled efficiently and within deadlines.
  • Compliance Knowledge: Familiarity with industry-specific regulations and compliance standards related to online fundraising and crowdfunding platforms, ensuring that all customer interactions are in line with legal and ethical requirements.
  • Attention to Detail: Meticulous attention to detail in documenting customer interactions, ensuring accuracy in data entry, and preventing errors.

This is an exciting opportunity to join our organization as a Customer Experience Specialist. If you possess the required skills and qualifications, please apply for this challenging and rewarding role.

In return, we offer a competitive salary package, comprehensive training, and opportunities for professional growth and development.

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