Customer Service Professional

1 day ago

Quezon City, National Capital Region, Philippines beBeeSupport Full time $40,000 - $60,000
Job Overview

The Customer Support Specialist is the foundation of our organization, providing exceptional service to customers through online chat, email, and phone calls. This role requires a skilled professional with excellent communication skills, able to clarify customer needs, determine causes, select solutions, and follow-up for resolution.

Key Responsibilities:
  • Respond to customer inquiries and issues via online chat, email, and phone calls.
  • Clarify customer needs, determine causes, select and explain solutions, and follow-up for resolution.
  • Ensure compliance with industry standards and best practices.
  • Participate in creating high-quality documentation for internal and customer use.
  • Escalate technical issues to the support team.
  • Work on specialized projects as you become more proficient in the role.
Requirements:
  • English as primary language; secondary languages a plus.
  • At least one year of experience providing live chat customer support for software/SaaS platforms (or equivalent).
  • Ability to translate technical ideas for non-technical audiences.
  • Demonstrable critical thinking, communication, and creative problem-solving skills.
  • Ability to learn new software platforms quickly.
  • Self-starter, positive attitude, and ability to develop and adapt to a growing team.
  • Highly organized, with ability to manage and prioritize multiple projects.
Bonus Points:
  • Bachelor's degree in a related field of study.
  • Two or more years of customer support experience.

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