Sales Support Specialist

2 days ago

Lipa City, Calabarzon, Philippines beBeeCustomerService Full time ₱3,000,000 - ₱6,000,000
Job Opportunity

We are seeking a highly skilled and organized individual to fill the position of Customer Service Representative.

This role is responsible for providing exceptional customer service to distributors by responding to phone or email requests. The ideal candidate will be able to answer and assess all customer inquiries, process sales orders, and respond to all customer issues in a timely and professional manner.

  • Provide quality customer service, including interacting with customers, answering customer inquiries, and effectively handling customer complaints.
  • Primary contact for external & internal customers to process, enter, maintain, and provide status of all standard and special orders.
  • Quote all established standard or contract pricing and modified tools.
  • Provide basic technical support and recommend products for customer applications.
  • Consistently communicate with internal sales personnel as well as the Customer Service Manager regarding any customer sensitive issues.
  • Meet established departmental KPI's.
  • Support AR by investigating disputed payments and process credit memos as needed.
  • Resolve quote or purchase order discrepancies for all customer orders.
  • Process routine returns, quality returns and annual stock returns.
  • Monitor one or more Key Accounts; proactive notification of late orders, issuing credits and/or RMA's, filing customer complaints, track shipments, run open order reports as needed.
  • Respond promptly to customer needs; solicit customer feedback to improve service, manage difficult or emotional customer situations.

Requirements:

  • Bachelor's Degree or equivalent manufacturing industry experience with 3-5 years of customer service experience.
  • Product knowledge and industry experience with metal cutting tools is a plus but not required.
  • Highly proficient in the Microsoft Office suite and experienced with ERP systems with the ability to multitask.
  • Experience with SAP is also a plus.
  • Strong oral and written communication skills in English.

Benefits:

  • Opportunity to work in a global team environment and interact with stakeholders of all levels across the globe.
  • Chance to develop new ways to improve upon current practices, while always maintaining strong relationships with both colleagues and customers.

Job Environment:

  • Work performed in an office or home environment.
  • Extended periods of time sitting or standing using a computer.
  • Frequent mental and visual attention required.

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