Mobile Technical Support Specialist

1 day ago

Cainta, Calabarzon, Philippines beBeeTechnical Full time $114,100 - $204,400
Job Title

This is a technical support role that focuses on iOS and Android SDKs.

The successful candidate will act as the first line of defense for issues related to mobile development, helping customers understand how to best integrate and configure our technology in their applications. From debugging crashes and performance concerns to building internal tools and self-service resources, this role plays a key part in shaping the developer experience at scale.

Key Responsibilities:

  • Reproduce, debug, and escalate mobile-specific issues in partnership with engineering and product teams.
  • Serve as a technical expert and initial escalation point for iOS and Android SDKs.
  • Work directly with mobile developers to troubleshoot integration problems and share implementation best practices.
  • Investigate crashes, performance issues, and unexpected app behavior related to our SDK.
  • Respond to live escalations and production incidents, coordinating with internal teams and customer stakeholders.
  • Participate in a 24/7 on-call rotation to support critical customer needs.
  • Collaborate with engineering to communicate incident status and contribute to root cause analyses.
  • Build tooling and automation to streamline mobile debugging and improve developer workflows.
  • Use AI and internal tools to create self-service support experiences for routine SDK-related issues.
  • Advocate for customer needs and help inform SDK product improvements with real-world feedback.
  • Continuously sharpen your technical support skills across iOS and Android platforms through exposure to challenging mobile use cases.

Requirements:

  • A strong track record of solving complex technical issues in mobile development or developer support environments.
  • Deep knowledge of iOS (Swift/Objective-C) and/or Android (Kotlin/Java) development, with hands-on experience debugging app or SDK behavior.
  • Experience supporting or integrating mobile SDKs in production environments.
  • Ability to break down ambiguous technical problems, form clear hypotheses, and drive them to resolution.
  • Comfort reading, analyzing, and referencing mobile code and GitHub commits to stay current with changes.
  • Strong communication and collaboration skills, including active listening, empathy, and clear expectation-setting with customers.
  • A mindset geared toward continual learning and technical growth, regardless of job title or years in role.

Nice to Have:

  • Experience supporting mobile apps or SDKs in a fast-scaling, hyper-growth environment.
  • A passion for building developer enablement and support from the ground up.
  • Track record of building strong relationships with enterprise mobile development teams, including Fortune 500 companies.
  • A proactive and curious attitude about how AI can support your role through automation, ideation, or more thoughtful decision-making.

Benefits:

Competitive salaries and meaningful equity. We believe everyone on the team should have a stake in what we're building. Benefits vary by region to make sure you're covered in the ways that matter most.

Application Instructions:

At company name removed, we believe success isn't defined by a flawless resume, a set number of years of experience, or checking every box in a job description. What matters most to us are qualities like grit, resilience, and adaptability. If you're excited about our mission but don't meet every requirement, we encourage you to apply anyway. Use your application to tell us how you'll make an impact here. We're always looking for exceptional people ready to grow with us.

],

  • Senior Technical Support Specialist

    1 day ago

    Cainta, Calabarzon, Philippines beBeeTechnical Full time ₱6,780,000 - ₱9,980,000

    Job Title:Senior Technical Support SpecialistDescription:We are seeking a skilled Senior Technical Support Specialist to join our team. This senior-level position is responsible for providing advanced technical support and troubleshooting for end-user devices, software applications, and company infrastructure.Key Responsibilities:Troubleshoot complex issues...

  • Technical Support Specialist

    2 days ago

    Cainta, Calabarzon, Philippines beBeeCustomer Full time $30,000 - $50,000

    Job TitleWe are seeking a highly skilled Technical Support Specialist to join our team.Job DescriptionThe Technical Support Specialist will provide expert technical assistance and support to customers, partners, and colleagues via phone, email, and chat. This role requires a strong analytical mind, excellent problem-solving skills, and the ability to work in...

  • Mobile Platform Specialist

    2 days ago

    Cainta, Calabarzon, Philippines beBeePlatform Full time ₱60,000 - ₱90,000

    We are seeking a highly skilled and detail-oriented individual to join our team as a Mobile Platform Specialist.The successful candidate will be responsible for building and launching mobile platforms for our clients, ensuring seamless onboarding experiences and meeting quality standards.About the Role:As a key member of our Professional Services team, you...

  • Senior Technical Support Engineer

    2 days ago

    Cainta, Calabarzon, Philippines beBeeSupport Full time ₱1,000,000 - ₱2,000,000

    Technical Support SpecialistWe are looking for a detail-oriented Technical Support Specialist to join our team. This role involves providing hands-on technical assistance, troubleshooting, and feature explanation for our product.The ideal candidate will be an analytical thinker with excellent communication skills, able to thrive in a dynamic environment and...

  • Senior Specialist, WFM Planning

    1 week ago

    Cainta, Calabarzon, Philippines Mobile Full time $40,000 - $60,000 per year

    Senior Specialist, WFM Planning Your potential has a place here with TTEC's award-winning employment experience. As a Senior Specialist - Workforce Management – Planning working onsite in Cainta, CALABARZON, Philippines, you'll be a part of bringing humanity to business. #experienceTTEC What You'll be Doing Have a passion to solve work puzzles? Are...

  • Technical Support Specialist

    1 day ago

    Cainta, Calabarzon, Philippines beBeeTechnical Full time ₱2,000,000 - ₱2,500,000

    Technical Support SpecialistOur organization is seeking a skilled Technical Support Specialist to provide expert assistance and resolve issues related to our Manufacturing Execution System (MES).Key Responsibilities:Working under the guidance of a Support Manager, you will work independently and collaboratively with the support team to address technical...

  • Expert Technical Support Professional

    2 days ago

    Cainta, Calabarzon, Philippines beBeeTechnical Full time $60,000 - $90,000

    A Global Technical Support Specialist is a pivotal role in delivering exceptional client experiences while fostering meaningful connections with diverse stakeholders.The successful candidate will provide hands-on technical support, feature explanation, and best practice guidance for our product in a fast-paced setting.To excel in this position, you should...

  • Senior Specialist, WFM Planning

    1 week ago

    Cainta, Calabarzon, Philippines Mobile Full time $40,000 - $60,000 per year

    Senior Specialist, WFM Planning Your potential has a place here with TTEC's award-winning employment experience. As a Senior Specialist - Workforce Management – Planning working onsite in Cainta, CALABARZON, Philippines, you'll be a part of bringing humanity to business. #experienceTTEC Our employees have spoken. Our purpose, team, and company culture...

  • Technical Support Specialist

    1 day ago

    Cainta, Calabarzon, Philippines beBeeTechnical Full time $40,000 - $60,000

    Job Title: Technical Support SpecialistMCI is a leading Business Process Outsourcing company that specializes in delivering tailored solutions to meet the diverse needs of its clients. With a commitment to excellence and a focus on innovation, it has established itself as a trusted partner in the industry.As a Technical Support Representative, you will...

  • Mobile Application Specialist

    2 days ago

    Cainta, Calabarzon, Philippines beBeeDeveloper Full time $100,000 - $120,000

    Job DescriptionWe are seeking a skilled mobile app developer to join our small team responsible for managing and enhancing the mobile app experience.The successful candidate will have expertise in developing, maintaining, and optimizing mobile applications using React Native. Experience with full app release cycles for Google Play Store and Apple App Store...