Expert Technical Support Professional

2 days ago

Cainta, Calabarzon, Philippines beBeeTechnical Full time $60,000 - $90,000

A Global Technical Support Specialist is a pivotal role in delivering exceptional client experiences while fostering meaningful connections with diverse stakeholders.

  • The successful candidate will provide hands-on technical support, feature explanation, and best practice guidance for our product in a fast-paced setting.

To excel in this position, you should maintain efficiency, professionalism, and a deep understanding of our services and team needs to deliver top client satisfaction.

About the Role

This position involves providing technical support via phone, email, and chat, responding promptly to inquiries, diagnosing and resolving technical issues efficiently, escalating complex issues appropriately, staying updated with evolving technologies and process changes, participating in training to enhance skills, sharing knowledge with the team, and assisting in onboarding new members.

  • You will be responsible for ensuring customer satisfaction through prompt responses, supporting and collaborating with team members, and taking on additional tasks as needed.
Requirements

To succeed in this role, you will need:

  • A minimum of 3 years of technical support experience, supporting customers via email and chat;
  • Basic knowledge of web and mobile applications;
  • Experience with SaaS products;
  • A passion for creating exceptional customer experiences;
  • Ability to thrive in a dynamic environment;
  • Metrics-driven with high-volume interaction handling skills;
  • Strong conflict resolution and communication skills;
  • Creative problem-solving abilities;
  • Good judgment and empathy;
  • Proactive with minimal supervision.
Plus Requirements

In addition to the above requirements, we seek individuals who:

  • Can support team initiatives and projects;
  • Identify opportunities for contribution and growth;
  • Gather and share customer insights for continuous improvement;
  • Have experience working remotely with little supervision;
  • Have knowledge of SQL and databases;
  • Have experience with log-monitoring tools like Datadog;
  • Are proficient in English (written and spoken).

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