Senior Technical Support Specialist
23 hours ago
Senior Technical Support Specialist
Description:We are seeking a skilled Senior Technical Support Specialist to join our team. This senior-level position is responsible for providing advanced technical support and troubleshooting for end-user devices, software applications, and company infrastructure.
Key Responsibilities:- Troubleshoot complex issues related to End User Devices, Company Infrastructure, and Software Applications.
- Manage help desk tickets and ensure timely communication with customers.
- Collaborate with vendors to resolve technical issues or implement new solutions.
- Setup networks during client onboarding or project work.
- Document and improve department processes.
- 7+ years of IT experience in desktop support, systems engineering, or systems administration.
- Helpdesk MSP experience and familiarity with RMM and PSA tools.
- Knowledge of Microsoft Windows, Office, and desktop/mobile device troubleshooting.
- Support of cloud products including Office 365, SharePoint/OneDrive, Azure, and Google.
- Systems administration knowledge including Active Directory, Group Policy, and Exchange Server.
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