Remote Technical IT Specialist

20 hours ago

Antipolo City, Calabarzon, Philippines beBeeTechnical Full time $60,000 - $90,000
Job Opportunity

Deliver Top-Notch IT Solutions

We are seeking a highly skilled and detail-oriented professional to provide technical support to end users across the organization. This remote role is crucial in delivering exceptional IT service to employees at all levels, including senior and executive leadership.

Key Responsibilities:

  • Technical Support for PCs, Windows operating systems, and Apple mobile devices.
  • Diagnose and Resolve Issues remotely, addressing hardware, software, and fundamental network problems.
  • Document and Manage Support Requests through an efficient ticketing platform.
  • Maintain Clear Communication with users to facilitate prompt and efficient resolutions.
  • Level One Triage for VDI users and escalate complex incidents as required.
  • Adhere to Security Protocols concerning confidentiality.
  • Address Printing Concerns, both local and network-based.
  • Utilize Secure Remote Access and troubleshoot audio and video issues during video conferencing sessions.
  • Administer User Onboarding processes by adding accounts to relevant systems.
  • Oversee User Deactivation procedures by removing accounts from these platforms as necessary.
  • Provide Ongoing Support for Microsoft 365 and on-premises Active Directory environments.
  • Create and Manage Distribution Groups within Office 365.
  • Manage User Accounts within the Mainframe system.
  • Troubleshoot VPN Installation and connection challenges.
  • Perform Password Resets in the Mainframe system.
  • Monitor System Health and performance.
  • Release Emails and manage permitted senders.
  • Address OneDrive-Related Issues.
  • Deliver Support and Training for Microsoft applications.

Required Qualifications:

  • Exceptional Organizational Skills
  • Confidentiality and Professionalism
  • Outstanding Proficiency in Communication
  • Strong Interpersonal Skills
  • Independent Work Environment
  • Prior Experience in PC Hardware and Apple iOS Devices
  • Basic Networking Concepts and Troubleshooting
  • Microsoft 365 Applications and Azure Virtual Desktop Infrastructure (VDI)
  • ITIL Principles and IT Service Management (ITSM) Frameworks

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