Care Coordinator

3 days ago

Manila, National Capital Region, Philippines beBeeClinical Full time ₱800,000 - ₱1,200,000
Clinical Operations Specialist Position

We are seeking a highly motivated and dedicated professional to fill the role of Clinical Operations Specialist. This position is ideal for individuals with excellent communication skills, strong organizational abilities, and a passion for delivering exceptional customer service.

In this challenging yet rewarding role, you will have the opportunity to work in a dynamic environment and contribute to the success of our organization. Your primary responsibilities will include managing case and patient calls, efficiently handling outpatient clinical calls, and providing top-notch support and service to our clients.

Key Responsibilities:

  • Manage case and patient calls with professionalism and empathy
  • Efficiently handle outpatient clinical calls within 6 minutes, ensuring timely resolution and satisfaction of our clients

Requirements:

Technical Requirements
  • A registered nurse (RN) with at least 3 years of bedside experience
  • Prior experience in ER, ICU, or OR is a plus
  • The ability to type 45+ WPM with precision and accuracy
  • Strong technical proficiency and comfort with online independent study
  • Capability to memorize and consistently apply key scripts verbatim
  • Able to navigate complex decision trees and apply foundational principles
Soft Skills
  • Self-motivated with a passion for learning and professional development
  • Exceptional communication skills—direct, concise, and engaging
  • Comfortable with repetitive tasks and structured processes
  • Strong organizational and problem-solving skills
  • Ability to receive and apply feedback proactively
  • Must demonstrate initiative, professionalism, and adaptability

Benefits:

This full-time position offers a competitive salary, comprehensive benefits package, and opportunities for growth and advancement in a dynamic and supportive environment.

Working Details:

  • Shift days, hours, and time zone: 10:45am - 7:15pm CT (subject to daylight savings changes)
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Research, Analyst, and Information Technology
  • Industries: Technology, Information and Internet

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