Member Care Coordinator

Guide Recovery Journeys Through Smarter Post-Settlement Healthcare Support

Be the voice that bridges chaos and clarity in post-settlement healthcare. Support real people navigating real medical needs, all while advancing your career on a global track. This isn't basic BPO-it's high-impact service with heart. Turn compassion into action, and make your mark helping others rebuild their lives, right from where you are.

Job Description

Become our client's Member Care Coordinator and be part of a fast-growing team that blends service, knowledge, and technology to support injured individuals. Help deliver meaningful healthcare solutions while having fun and making a real impact. This is doing well by doing good-and our members are counting on you.

Job Overview

Employment type: Full-time

Shift: Night Shift (Monday to Friday, 8:00 PM - 5:00 AM), Weekends Off

Salary: PHP 40,000 to PHP 50,000

Work setup: Permanent Work From Home

Your Daily Tasks

• Communicate with members-injured individuals-via phone, chat, and email to assess their needs
• Explain how products and services can help based on their settlement agreements
• Answer questions regarding coverage eligibility for treatments, medications, and equipment
• Assist in locating providers, transportation, or pharmacies and setting appointments
• Learn continuously from training staff and teammates to better serve the growing member base
• Contribute to a small call center team that prioritizes member satisfaction

The Qualifications We Seek

• A bachelor's degree
• At least 1 year of experience in a customer service-related role
• Experience with healthcare-related campaigns (a strong plus)
• Ability to engage with members while navigating systems and documenting interactions
• A passion for learning and solving complex problems; familiarity with medical billing, Medicare guidelines, or workers' compensation terms is a plus
• Strong communication skills to explain complex situations and technologies in clear, simple language

Exciting Perks Await

• Competitive Salary Package plus bonuses
• Night differential pay to maximize your earnings
• Permanent WFH arrangement
• Fixed weekends off
• HMO coverage with free dependent upon regularization
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

About the Client: Live a Happier, Healthier Life After Settlement

In the complex world of managed care and insurance, Ametros stands out as the post-settlement pro. With services like CareGuard and Amethyst, they turn medical chaos into clarity-helping injured individuals manage care, costs, and compliance with ease. Recognized by the Boston Business Journal and Inc. 5000, Ametros isn't just growing fast-they're redefining recovery, one member at a time.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. Apply now and be part of the #EmaptaEra