Technical Support Professional
2 days ago
Welcome to Optum, a leading healthcare technology company that delivers care and services through innovative solutions.
Job SummaryThis is an exciting opportunity to join our IT Service Desk team as a Technical Support Professional. In this role, you will provide timely and accurate support to customers, create and process broadband and phone line requests, and utilize internet service provider online systems to process orders.
Key Responsibilities:
- Process broadband and phone line requests accurately and efficiently
- Utilize internet service provider online systems to check status and obtain accurate service order completions
- Provide excellent customer service through phone or email
- Analyze and resolve incidents or requests obtained from TSC, RCO, and 3rd party service providers
Requirements:
- 3+ years of experience in IT Service Desk
- College graduate of an IT related course or equivalent experience
- Experience working with internet providers is a plus
- Analytical and problem-solving skills
- Customer Service experience in a BPO/Call Center setting
We Offer:
- A supportive team environment
- Ongoing training and development opportunities
- A competitive compensation package
- A chance to make a difference in the lives of others
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