Cybersecurity Software Technical Support Professional

6 days ago


Taguig, National Capital Region, Philippines N-able Full time

About Our Culture

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We're going places at N-able Technologies Ltd., and we'd love for you to join us on this journey

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With N-ablites in more than 15 countries around the world, you'll add your unique voice to a diverse team of people who are supporting our customers and each other.

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Our hybrid working model, based on trust and flexibility, allows you to maximize your contributions while growing your career.

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Job Overview

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We're seeking a Technical Support Engineer to join our team, where you will work with a dynamic and collaborative group to provide top-notch support to our partners.

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In this role, you will diagnose and resolve complex technical issues related to Remote Monitoring, Asset Tracking, Remote Connection, Patch Management, AV, Backup, Mail Security, and more.

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You will become a trusted advisor to our partners, providing expert guidance and support through various channels, including phone, email, and chat.

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The ideal candidate will have a proven track record of delivering high-quality service and support, combining technical expertise with excellent communication and interpersonal skills.

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Responsibilities

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You will be responsible for maintaining and developing in-depth knowledge of N-able products and services, staying up-to-date with industry trends and technologies.

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Additionally, you will prioritize incidents in the incident management system, exercising autonomy over your personal caseload, in line with the Service and Experience Level Objectives.

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You will work closely with cross-functional teams to provide an exceptional support experience to our partners, leveraging your technical knowledge and creativity to resolve complex issues.

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Other responsibilities include redirecting or escalating issues appropriately and maintaining thorough and accurate documentation of cases.



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