Level 2 Technical Support Professional

5 days ago


Taguig, National Capital Region, Philippines UnitedHealth Group Full time

About This Role

We're looking for a highly motivated Technical Support Specialist to join our team.

This role involves providing technical support to customers, resolving issues efficiently, and maintaining high levels of customer satisfaction.

Main Responsibilities:

  • Support customers through various communication channels.
  • Identify and troubleshoot technical issues, applying knowledge of hardware, software, and networking fundamentals.
  • Communicate complex technical information effectively to non-technical stakeholders.
  • Maintain accurate records of customer interactions and issue resolution status.
  • Prioritize tasks efficiently, managing multiple projects simultaneously.

Requirements:

  • 2+ years of experience in desktop support technology.
  • 1+ year working in a high-volume call center environment.
  • Experience supporting MAC devices and Operating Systems.
  • Direct customer service or relationship management experience.


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