Data-Driven Customer Retention Professional

3 days ago

Taguig, National Capital Region, Philippines beBeeRetention Full time $21,600 - $27,700
Customer Retention Manager Opportunity

In this pivotal role, you will be responsible for crafting and executing retention strategies that foster long-term player engagement. Your experience in CRM operations and campaign management will enable you to develop targeted initiatives that promote player loyalty and reduce churn.

Key Responsibilities:
  • Design and implement CRM campaigns through multi-channel communication platforms, including email, push notifications, SMS, and in-game messages.
  • Collaborate with cross-functional teams to create compelling campaign assets that resonate with diverse player segments.
  • Conduct analysis on player behavior and campaign results to inform data-driven decision making.
Requirements:
  • 2-3 years of hands-on experience in CRM operations, with a focus on retention and player engagement.
  • Strong analytical skills, with the ability to interpret complex data and make actionable recommendations.
  • Excellent communication and collaboration skills, with the ability to work effectively across departments.
Benefits:
  • Opportunity to shape the direction of customer retention strategy and contribute to business growth.
  • Collaborative and dynamic work environment with a talented team of professionals.
  • Professional development opportunities to enhance your skills and expertise.

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