Chief Retention Officer

3 days ago

Taguig, National Capital Region, Philippines beBeeRetention Full time ₱800,000 - ₱1,200,000
Job Title: Customer Success Manager

We are seeking an experienced Customer Success Manager to lead our customer retention efforts. The ideal candidate will have a strong understanding of user journey mapping, usability principles, and SaaS platforms.

Main Responsibilities:
  • Analyze key customer metrics to identify opportunities for improvement.
  • Collaborate with cross-functional teams to design and implement retention strategies.
  • Develop and test solutions to enhance user experience and reduce churn.
  • Partner with sales and marketing to align retention initiatives with business goals.
  • Provide actionable insights to leadership based on customer behavior data.
Key Requirements:
  • Solid grasp of SaaS, user journey mapping, and usability principles.
  • Strong understanding of navigation optimization, retention, and referral strategies.
  • At least 2-5 years of experience in related roles; leadership experience preferred.
  • High emotional intelligence and strong collaboration skills.
  • Proactive, results-focused, and adaptable.
What We Offer:
  • A dynamic and innovative work environment where you can grow and make a real impact.
  • The opportunity to collaborate with passionate individuals and take the next step in your career.
  • A competitive compensation package and comprehensive benefits.

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