Customer Retention Specialist

7 days ago

Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱480,000 per year

Key Responsibilities:

  • Customer Engagement: Directly interacting with customers via phone, email, or other channels to understand their needs and concerns.
  • Problem Solving: Identifying and resolving issues that may lead to customer churn.
  • Data Analysis: Analyzing customer behavior, feedback, and churn patterns to identify areas for improvement.
  • Strategy Development: Developing and implementing retention strategies to improve customer satisfaction and loyalty.
  • Communication: Clearly communicating with customers, internal teams, and stakeholders

Qualifications:

  • 2–3+ years of BPO experience, preferably with Escalations or Retention experience
  • Excellent communication and interpersonal skills: Strong ability to connect with customers and build rapport.
  • Problem-solving skills: Ability to identify and resolve customer issues effectively.
  • Customer service experience: Previous experience in customer service or call center roles.
  • Understanding of customer retention strategies: Familiarity with best practices and techniques for retaining customers.
  • Technical skills: Proficiency in CRM and other relevant software.

Job Type: Full-time

Pay: Up to Php40,000.00 per month

Benefits:

  • Health insurance

Ability to commute/relocate:

  • Taguig: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Email Address:
  • Notice Period:
  • Current and Expected Salary:

Education:

  • Junior High School (Preferred)

Experience:

  • Customer retention: 1 year (Preferred)

Work Location: In person

  • Customer Retention Specialist

    7 days ago

    Taguig, National Capital Region, Philippines Firstsource Solutions Limited Full time ₱1,200,000 - ₱2,400,000 per year

    Customer Retention Specialist The Customer Retention Specialist – CSC Phoenix – reports to the Phoenix CSC Customer Service Supervisor. The Retention Specialist will be a key player in our sales-focused team, possessing advanced knowledge of our products, procedures, and guidelines. This role is pivotal in retaining customers who are considering...

  • Customer Retention Manager

    7 days ago

    Taguig, National Capital Region, Philippines HRTX consulting Full time ₱840,000 per year

    Location: BGC, TaguigWork Setup: Full OnsiteWork Schedule: Day Shift | Monday to FridayRole OverviewThe position will be responsible for leading key initiatives within the organization's consumer-facing loyalty program. This role is essential to enhancing customer engagement, increasing repeat business, and supporting overall sales growth. The ideal...

  • Customer Retention Associate

    2 weeks ago

    Taguig, National Capital Region, Philippines S&P Global Full time ₱1,200,000 - ₱2,400,000 per year

    About The RoleGrade Level (for internal use):09The TeamThe Revenue Execution team is a key partner to the frontline Revenue team, serving as experts on renewal execution across D&R and RVS product portfolios. We are a vibrant, global team of ambitious, client-focused professionals who thrive on collaboration, problem solving, and supporting the achievement...

  • Customer Relations Specialist

    2 weeks ago

    Taguig, National Capital Region, Philippines GAIC Professional Services Inc. Full time ₱900,000 - ₱1,200,000 per year

    Company DescriptionGAIC Professional Services Inc. is an Outsourcing and Consulting Services company serving various industry and sector clients. As a subsidiary of EEI, GAIC functions as the internal professional services arm, offering technology-driven solutions to its clients. We focus on providing tailored services to meet the specific needs of each...

  • Collection Specialist

    5 days ago

    Taguig, National Capital Region, Philippines Primus@knowledge@Specialist Full time ₱900,000 - ₱1,200,000 per year

    About the role This is an exciting opportunity to join @Specialist' as a full-time Collection Specialist based in Taguig City, Metro Manila. As a key member of our Client Services team, you will play a vital role in maintaining our company's strong financial position by effectively managing and resolving outstanding client accounts.What you'll be...

  • Customer Care Specialist

    5 days ago

    Taguig, National Capital Region, Philippines HelloConnect Full time ₱900,000 - ₱1,200,000 per year

    About Us*HelloConnect*HelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

  • Customer Care Specialist

    5 days ago

    Taguig, National Capital Region, Philippines HelloConnect, Inc. Full time ₱300,000 - ₱450,000 per year

    About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now...

  • Cloud Product Specialist

    5 days ago

    Taguig, National Capital Region, Philippines Prime Technology Specialist Incorporated Full time ₱1,200,000 - ₱2,400,000 per year

    Job Description: (Actual Duties and Responsibilities)This position's overall responsibility is to bridge strong connections between the several internal departments of the company and support the key public cloud or hybrid cloud projects to not only find cloud services that meet the needs of customers but also facilitate customers' digital transformation....

  • Renewals Specialist

    7 days ago

    Taguig, National Capital Region, Philippines iOPEX Technologies Full time ₱800,000 - ₱1,200,000 per year

    Come for the job, stay for the challenge. Be an iOPEXian todayWe are looking for awesome professionals who wants to join our # teamCustomer Service Healthcare Specialist (US Voice Account)Customer Service Retention and Renewals Specialist (US Voice Account - with 50k performance bonus)Retention and Renewals Specialist (US Voice Account - with 50k...

  • Customer Relations Consultant

    7 days ago

    Taguig, National Capital Region, Philippines Satellite Office Full time ₱180,000 - ₱250,000 per year

    The client is Australia's leading specialist in jewellery and luxury watch insurance. We offer tailored coverage against loss, damage, and theft, giving our customers the confidence to enjoy their treasured items anytime, anywhere. With a strong B2B and B2C network across the country, we're redefining the insurance experience through innovation, trust, and...