Customer Retention Specialist

4 days ago

Taguig, National Capital Region, Philippines AUMTREND PH INC Full time ₱480,000 per year

Key Responsibilities:

  • Customer Engagement: Directly interacting with customers via phone, email, or other channels to understand their needs and concerns.
  • Problem Solving: Identifying and resolving issues that may lead to customer churn.
  • Data Analysis: Analyzing customer behavior, feedback, and churn patterns to identify areas for improvement.
  • Strategy Development: Developing and implementing retention strategies to improve customer satisfaction and loyalty.
  • Communication: Clearly communicating with customers, internal teams, and stakeholders

Qualifications:

  • 2–3+ years of BPO experience, preferably with Escalations or Retention experience
  • Excellent communication and interpersonal skills: Strong ability to connect with customers and build rapport.
  • Problem-solving skills: Ability to identify and resolve customer issues effectively.
  • Customer service experience: Previous experience in customer service or call center roles.
  • Understanding of customer retention strategies: Familiarity with best practices and techniques for retaining customers.
  • Technical skills: Proficiency in CRM and other relevant software.

Job Type: Full-time

Pay: Up to Php40,000.00 per month

Benefits:

  • Health insurance

Ability to commute/relocate:

  • Taguig: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

  • Email Address:
  • Notice Period:
  • Current and Expected Salary:

Education:

  • Junior High School (Preferred)

Experience:

  • Customer retention: 1 year (Preferred)

Work Location: In person

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