Anaplan Support Specialist

2 days ago

Quezon City, National Capital Region, Philippines beBeeSupport Full time $720,000 - $778,000

Job Summary:

As a proactive and experienced Anaplan Support Analyst, you will be joining our Enterprise Performance Management (EPM) team to deliver exceptional support services to clients across various industries. This role is ideal for someone who enjoys solving complex problems, supporting business-critical systems, and working directly with clients in a collaborative and fast-paced environment.

Key Responsibilities:
  • Act as the primary point of contact for client inquiries related to Anaplan.
  • Troubleshoot and resolve both technical and functional issues in a timely manner.
  • Maintain and enhance supported Anaplan models, including minor changes and updates.
  • Manage the full support ticket lifecycle using internal tools and in accordance with SLAs.
  • Work collaboratively with consultants and technical teams on escalated or complex issues.
  • Deliver user training and help reinforce best practices across client teams.
  • Contribute to internal knowledge base and documentation to support team efficiency.
  • Assist in onboarding and mentoring junior support analysts.
  • Structured career path toward Anaplan Model Builder or Functional Consultant roles.
  • Opportunity to lead support initiatives and participate in global Anaplan projects.
  • Gain exposure to end-to-end project delivery and multi-industry use cases.
  • Sponsorship for certifications and continued professional development.
Required Skills and Qualifications:Experience
  • Bachelor's degree in business, Information Systems, Finance, or a related field.
  • Certified in Anaplan Level 2 Model Building.
  • 2–4 years of experience in a support role for SaaS or enterprise platforms, ideally in a managed services or client-facing environment.
  • Hands-on experience supporting Anaplan in a production environment.
Skills
  • Strong communication, client engagement, and relationship management skills.
  • Analytical and service-oriented, with solid troubleshooting ability.
  • Familiar with IT Service Management (ITSM) practices and providing platform support in structured environments.
  • Fluent in English; additional language proficiency in Cantonese, Mandarin, or Tagalog is a plus.
Preferred Qualifications & Experience:
  • Exposure to ITIL-aligned support models and frameworks (Incident, Problem, Change Management).
  • Experience using ITSM tools such as (ServiceNow, Jira Service Management, Zendesk, BMC Remedy).
  • Familiarity with scripting, APIs, and integration tools (e.g., Anaplan Connect).
  • Background supporting business domains such as finance, supply chain, or workforce planning.
What We Offer:
  • Competitive compensation and performance-based bonus.
  • Flexible work policy with remote and hybrid options.
  • Health insurance and wellness benefits.
  • Exposure to international projects with leading global organizations.
  • Collaborative and innovation-driven work culture.
About Us:

Our company is an international consulting firm specializing in the seamless integration of data intelligence and digital solutions. With a presence spanning 20 countries and a team of over 3000 dedicated professionals, we are at the forefront of delivering innovative projects to diverse clients across industries.

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