Anaplan Support Specialist

2 days ago

Makati City, National Capital Region, Philippines beBeeSupport Full time ₱7,200 - ₱7,800

We are seeking a proactive and experienced Anaplan Support Analyst to join our team. This role is ideal for someone who enjoys solving problems, supporting business-critical systems, and working directly with clients in a collaborative and fast-paced environment.

Key responsibilities include acting as the primary point of contact for client inquiries related to Anaplan, troubleshooting and resolving technical and functional issues, maintaining and enhancing supported Anaplan models, managing the full support ticket lifecycle, working collaboratively with consultants and technical teams on escalated or complex issues, delivering user training, and contributing to internal knowledge base and documentation.

To be successful in this role, you will have a Bachelor's degree in a relevant field, certified in Anaplan Level 2 Model Building, 2–4 years of experience in a support role for SaaS or enterprise platforms, hands-on experience supporting Anaplan in a production environment, strong communication and client engagement skills, analytical and service-oriented with solid troubleshooting ability, and familiar with IT Service Management practices and providing platform support in structured environments.

Bonus points if you have exposure to ITIL-aligned support models and frameworks, experience using ITSM tools such as ServiceNow, Jira Service Management, Zendesk, or BMC Remedy, familiarity with scripting, APIs, and integration tools like Anaplan Connect, or background supporting business domains such as finance, supply chain, or workforce planning.

In return, we offer competitive compensation and performance-based bonus, flexible work policy with remote and hybrid options, health insurance and wellness benefits, opportunity to lead support initiatives and participate in global Anaplan projects, sponsorship for certifications and continued professional development, exposure to end-to-end project delivery and multi-industry use cases, and structured career path toward Anaplan Model Builder or Functional Consultant roles.

Job Requirements:
  • Proactive problem-solving skills
  • Business-critical system support experience
  • Client-facing communication skills
  • Analytical and service-oriented approach
  • Familiarity with IT Service Management practices
Preferred Qualifications:
  • ITIL-aligned support model experience
  • ITSM tool expertise
  • Scripting, API, and integration tool familiarity
  • Business domain support background
What We Offer:
  • Competitive compensation package
  • Flexible work arrangements
  • Health insurance and wellness benefits
  • Ongoing professional development opportunities
Why Join Our Team?

We value innovation, diversity, and individual contributions. If you're passionate about making an impact, embracing responsibility, and being part of a dynamic community that thrives on trust, we invite you to apply for this exciting opportunity.

Seniority level:
  • Associate
Employment type:
  • Full-time
Job function:
  • Consulting
Industries:
  • IT Services and IT Consulting

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