Senior Anaplan Technical Support Specialist

1 day ago

Caloocan City, National Capital Region, Philippines beBeeAnaplan Full time ₱7,200 - ₱7,800

Anaplan Support Role

Job Overview:

We are seeking a skilled and proactive Anaplan Support Analyst to join our team. This role is ideal for someone who enjoys solving problems, supporting business-critical systems, and working directly with clients in a collaborative environment.

About the Role:

  • The primary point of contact for client inquiries related to Anaplan support services.
  • Troubleshoot and resolve technical issues in a timely manner.
  • Maintain and enhance supported Anaplan models, including minor changes and updates.
  • Manage the full support ticket lifecycle using internal tools and in accordance with SLAs.
  • Work collaboratively with consultants and technical teams on escalated or complex issues.
  • Deliver user training and help reinforce best practices across client teams.

Requirements:

  • Bachelor's degree in Business, Information Systems, Finance, or a related field.
  • Certified in Anaplan Level 2 Model Building.
  • 2-4 years of experience in a support role for SaaS or enterprise platforms, ideally in a managed services or client-facing environment.
  • Familiarity with IT Service Management (ITSM) practices and providing platform support in structured environments.
  • Fluent in English; additional language proficiency in Cantonese, Mandarin, or Tagalog is a plus.

Benefits:

  • A structured career path toward Anaplan Model Builder or Functional Consultant roles.
  • Opportunity to lead support initiatives and participate in global Anaplan projects.
  • Gain exposure to end-to-end project delivery and multi-industry use cases.
  • Sponsorship for certifications and continued professional development.

Your Career Path:

  • Structured growth opportunities to advance your skills and expertise.
  • Chance to work with clients from diverse industries and backgrounds.
  • Professional development opportunities through training and certification programs.

About You:

  • You are analytical and service-oriented, with solid troubleshooting ability.
  • You possess strong communication, client engagement, and relationship management skills.
  • You are proactive and enthusiastic, with a passion for delivering exceptional customer experiences.

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