Healthcare Technology Specialist

2 days ago

Manila, National Capital Region, Philippines beBeeOperations Full time $1,000 - $1,500

Role Overview:

We are seeking an experienced Operations Associate to join a dynamic and growing healthcare technology company.

This is not your typical customer support role — it requires technical aptitude, strong problem-solving skills, and ideally some healthcare-related experience.

Key Responsibilities
  • Lab Test Management: Process lab test orders and ensure timely and accurate delivery of results. Coordinate with vendors to resolve order or delivery issues.
  • System Monitoring & Issue Resolution: Monitor internal dashboards for system delays or outages. Proactively troubleshoot and escalate issues across multiple platforms.
  • Customer Support & Communication: Provide direct support to customers via Slack, email, and internal ticketing systems. Maintain SLA standards for response and resolution times. Interact with clients primarily through chat, with occasional voice support.
  • Operational Support: Assist the Operations team with routine tasks to ensure smooth workflow. Collaborate cross-functionally to support process improvements and documentation.
Ideal Candidate Profile
  • Overall 3-7+ years of professional work experience in a startup environment. Experience in healthcare settings is a strong plus.
  • Strong technical aptitude; comfortable working across multiple systems and tools. Problem-solving mindset with the ability to work independently and adapt in a startup environment.
  • Excellent communication skills, especially written communication via chat (B2 Level English Minimum - Business Professional).
  • Familiarity with tools like Slack, Google Workspace, and internal ticketing platforms.

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