Sales Growth Leader

7 days ago

Antipolo City, Calabarzon, Philippines beBeeTeam Full time ₱1,200,000 - ₱2,000,000

About Trafilea

Trafilea is a dynamic and innovative e-commerce Group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors, with a focus on using data-driven strategies to scale their businesses. In addition to our products, we have our own online community dedicated to promoting body positivity. As a rapidly growing global player, we are committed to creating high-quality products and services that enhance the customer experience and drive long-term growth.

Customer Care @ Trafilea
We foster a culture of collaboration, innovation, and continuous learning. We believe in investing in our people and providing them with the support and development opportunities they need to grow both personally and professionally. With our remote-first approach, you'll have the freedom to work from anywhere in the world, surrounded by a diverse and talented team that spans the globe.

We are looking for a Customer Care Team Leader, a position focused on Subscription and Loyalty to drive sales growth and enhance customer retention by providing leadership, guidance, and strategic direction to the teams. This role aims to optimize sales performance, foster customer relationships, and achieve organizational goals related to revenue generation and customer satisfaction.

Key Responsibilities

  • Leadership: Provide strategic direction to teams and ensure effective teamwork to meet business objectives.
  • Team Management: Manage and develop team leaders and members to achieve optimal performance and customer satisfaction.
  • Customer Relationship: Foster strong customer relationships through proactive communication and issue resolution.
  • KPI Monitoring: Monitor key performance indicators (KPIs) to measure team performance and make data-driven decisions.

Qualifications and Skills

  • 2+ years of experience in a similar role
  • Strong grasp of the English language, including spoken and written
  • Proven ability to lead and manage teams effectively
  • Good problem-solving skills and confidence when facing challenges
  • Continuous learning and growth mindset
  • Good interpersonal and communication skills; positive work attitude
  • Able to make good decisions independently
  • Conflict Resolution and Decision-Making

What We Offer

  • Collaborate with world-class talents in a data-driven environment.
  • Opportunity to grow and develop professionally and personally.
  • Safe space to be who you truly are, with a commitment to diversity and inclusion.
  • Openness to new ideas and initiatives.
  • Great benefits package including remote work, paid holidays, Learning subsidy, and more

We've been recognized as one of the Top 25 Companies for Remote Workers.

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