Senior Client Experience Manager

1 week ago

Dasmariñas, Calabarzon, Philippines beBeeclientexperience Full time ₱3,500 - ₱5,000

Job Overview

We are seeking a seasoned Client Experience Manager to lead our team in delivering exceptional client experiences. This is a senior role that requires strong leadership skills, process improvement expertise, and a passion for driving client success.

The ideal candidate will have at least 5 years of experience in a client-facing role or client experience management, with a proven track record of improving client satisfaction and retention rates.

This role involves managing a team of Client Experience Specialists, working closely with other departments to resolve escalations and disputes, and implementing process improvements to enhance the client experience.

Duties and Responsibilities:

  • Escalation Resolution (60%): Handle complex client issues, working closely with internal teams to provide timely and effective solutions.
  • Team Leadership (10%): Manage the day-to-day performance of the Client Experience Specialist team, providing coaching, training, and feedback to ensure high levels of job satisfaction and performance.
  • Process Improvement (20%): Identify areas for process improvement, developing and implementing strategies to enhance the client experience and drive business growth.
  • Talent Development (5%): Mentor and develop junior team members, helping them to grow in their careers and achieve their goals.
  • Client Success (5%): Work closely with clients to understand their needs and preferences, ensuring that we deliver exceptional service and meet their expectations.

Requirements:

  • Education: Bachelor's degree in a relevant field, such as business administration, marketing, or communications.
  • Experience: At least 5 years of experience in a client-facing role or client experience management, with a proven track record of improving client satisfaction and retention rates.
  • Skills: Strong leadership and communication skills, with the ability to work effectively in a fast-paced environment. Proficiency in CRM platforms, Helpscout Mail, Slack, Asana, Zoom, and Google Suite.

Benefits:

  • Competitive Salary: We offer a competitive salary package, commensurate with experience and qualifications.
  • Professional Growth Opportunities: We invest in our employees' professional development, offering training and mentorship programs to help you grow in your career.
  • Flexible Working Arrangements: We offer flexible working arrangements, including remote work options, to help you balance your work and personal life.
  • Health Insurance: We offer comprehensive health insurance coverage, including medical, dental, and vision benefits.

How to Apply:

If you are a motivated and experienced professional looking for a new challenge, please submit your application, including your resume and cover letter, via our Careers Portal.

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