Senior Client Experience Lead

1 week ago

Dasmariñas, Calabarzon, Philippines beBeeGrowth Full time ₱800,000 - ₱1,000,000
Job Description

As a Client Services Manager, you will be responsible for delivering exceptional client experiences through proactive support, regular onsite engagement, and strategic planning. You will serve as the main point of contact for all client communication, meetings, and escalations.

Key Responsibilities:

  • Client Ownership & Relationship Management
    • Build long-term, trusted relationships with key client stakeholders through regular onsite engagement and proactive support.
    • Participate in client planning, strategy, and rollout sessions to ensure alignment with operational objectives.
  • Onboarding & Implementation
    • Lead the full client onboarding lifecycle, including platform setup, configuration, and training delivery.
    • Provide onboarding for new client staff, ensuring continuity in platform knowledge and usage.
    • Support internal client change management and training during organizational events or new initiative rollouts.
    • Coordinate closely with the client's Solutions, Product, and Support teams to troubleshoot issues and manage technical resolutions.
  • Client Enablement & Platform Advocacy
    • Encourage and drive regular usage of the platform by promoting relevant features and best practices.
    • Participate in client events and live implementations to support system usage and address real-time questions.
    • Track and report on key success metrics, usage patterns, and feedback to improve overall customer experience.
  • Cross-Functional Collaboration
    • Liaise with the client's internal teams to deliver feedback, surface feature requests, and align product capabilities with client goals.
    • Maintain detailed documentation of all customer interactions, training logs, issue tracking, and system changes.
    • Collaborate with regional and global Customer Success peers to share learnings and standardize best practices.
Required Skills & Qualifications

To succeed in this role, you will need the following skills and qualifications:

  • 3+ years of experience in Customer Success, Implementation, or Account Management, ideally within SaaS, GovTech, or enterprise environments.
  • Proven experience managing high-touch clients and acting as an embedded resource within client teams.
  • Strong technical acumen; able to support first-line troubleshooting and coordinate issue resolution with product/engineering teams.
  • Excellent interpersonal, verbal, and written communication skills.
  • Strong project management and organizational abilities.
  • Bachelor's degree or equivalent in Business, IT, Communications, or related field.
Benefits

We offer a competitive compensation package, adherence to government-mandated benefits, retirement savings program with company matching, life insurance, paid time off, birthday leave, bonus and incentive plans, opportunities for skills training and personal and professional development, and an employee referral program.

Experience infinite growth with us and discover a better way to grow at [Company Name]. Are you ready?

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