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NetSuite Service Desk Expert

1 week ago

Quezon City, National Capital Region, Philippines Ayuda Business Management Solutions Inc. Full time

Ayuda Business Management Solutions Inc. is committed to delivering exceptional service to our customers. We are seeking a dedicated and skilled NetSuite Service Desk Expert to join our team. In this role, you will be responsible for providing top-notch support to our clients through various channels.

Job Summary:

The NetSuite Service Desk Expert will be the primary point of contact for customer inquiries and issues. This position requires strong technical knowledge of NetSuite and excellent communication skills to ensure seamless resolution of customer concerns.

Key Responsibilities:
  • Provide expert-level technical support for NetSuite-related issues.
  • Assess and resolve customer complaints in a prompt and professional manner.
  • Coordinate with internal teams to ensure efficient issue resolution.
  • Maintain accurate records of customer interactions and issue resolutions.

Requirements:

  • 5 years of experience in NetSuite or a related field.
  • Strong analytical and problem-solving skills.
  • Exceptional communication and interpersonal skills.
  • Bachelor's degree in Computer Science or a related field.

Preferred Qualifications:

  • NetSuite certifications or CPA designation.