Remote Customer Support Professional

1 day ago

Cainta, Calabarzon, Philippines beBeeCommunitySupport Full time $6,000 - $40,000
About the Community Phone Team

Our team is building a world-class customer experience platform, connecting local businesses and communities through seamless communication.

  • We are looking for a highly skilled Customer Support Representative to join our remote team.

The ideal candidate will be able to provide exceptional support to our customers, working closely with cross-functional teams to resolve issues and improve overall satisfaction.

As a member of our community, you will have the opportunity to make a meaningful impact on the lives of small business owners and entrepreneurs, helping them to succeed in their ventures.

Responsibilities include:

  • Tracking customer concerns and identifying trends
  • Removing customer obstacles by collaborating with internal teams
  • Ensuring every customer has an extraordinary experience
  • Understanding why customers wish to cancel and working on solutions to keep customers satisfied
  • Listening for opportunities to upsell our customers on additional products and services that will save them money and solve their issues
  • Calm under pressure, excellent at establishing rapport, and comfortable chatting with a variety of people
  • Kind to your core
  • Able to adapt quickly to change
  • Excellent in both verbal and written English communication skills
  • A skilled multitasker and organizational by nature
  • Experience with Zendesk, Hubspot or similar technology

We value curiosity and learning in our employees, promoting open-mindedness and embracing mistakes as opportunities for growth. Our culture encourages continuous learning to empower our team members to tackle challenges and excel in their roles.

Efficiency is key, and we optimize resources to improve our products and deliver a world-class customer experience. We prioritize value over excess, embodying a scrappy and resourceful spirit to achieve our mission and values.

We take decisive action, recognizing that building a world-class product requires pushing personal limits and taking risks. A bias toward action is essential for achieving our goals and delivering exceptional results to our customers.

Transparency is paramount, and we prioritize open, direct communication to resolve issues quickly and build strong relationships with our stakeholders.

We approach our work with a sense of ownership and a desire to deliver the best possible results, embodying a founder mindset to drive success and create exceptional products.

We value a caring mentality, prioritizing teamwork over personal accolades to foster a customer-focused culture that drives our success and promotes a supportive work environment.

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