IT Service Resolution Professional

1 week ago

Biñan, Calabarzon, Philippines beBeeTechnical Full time ₱400,000 - ₱700,000
Job Title: IT Support Specialist

We are seeking a skilled and detail-oriented individual to fill an IT Support Specialist role. This position requires experience in troubleshooting, problem-solving, and providing excellent customer service.

Key Responsibilities:
  • Provide day-to-day IT support to employees, guests, and head office staff.
  • Troubleshoot, diagnose, and resolve technical issues promptly and effectively.
  • Utilize service management systems to log and track issues, service requests, and complaints.
  • Escalate complex issues to internal and third-party teams when necessary.
Customer Service:
  • Respond to and resolve IT service incidents and customer complaints efficiently and professionally.
  • Maintain clear and effective communication with end-users, delivery aggregators, franchisees, and head office personnel.
  • Ensure all interactions are conducted in alignment with company standards.
Documentation:
  • Document solutions and communicate them to end-users in a clear and understandable manner.
  • Create and maintain user-friendly documentation and guides for end-users.
  • Identify and escalate recurring incidents to Level 2 support to prevent future occurrences.
Service Management:
  • Handle incoming IT service requests from employees, ensuring proper resolution and communication.
  • Collaborate with the IT Support Manager and other team members to improve service delivery processes.
Qualifications and Requirements:
  • Proven experience in an IT support or helpdesk role.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Familiarity with service management systems and tools.
  • Ability to work independently and as part of a team.
  • Knowledge of restaurant or hospitality industry systems is a plus.
Benefits:
  • Comprehensive health and life insurance.
  • Flexible leave credits.
  • Quarterly perks boxes for WFH staff.
  • Endless opportunities for career advancement.
  • Annual Performance Review with Salary Increase.
  • Company-provided PC/Laptop and fiber internet connection.
  • Tech-on-wheels Support.
  • Participate in CS Social Clubs and Special Interest Groups.
  • International career growth and connections.
  • Unlimited cash incentives for hired referrals.
  • Mental Wellness Employee Assistance program.
  • In-house psychiatrist available to support employees' well-being.
  • Employee Share Units program.
  • Cloudstaff Dream Points.

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