Highly Skilled Customer Service Professional Wanted
1 week ago
We are seeking a highly skilled and experienced professional to lead and manage our customer service function. As a key member of our team, you will be responsible for delivering high-quality support experience to our clients and partners.
Key Responsibilities- Lead and manage the customer service function to deliver exceptional customer experiences
- Develop and implement customer service strategies, policies, procedures, and standards to align with business goals and customer expectations
- Monitor and analyze customer service metrics to identify areas for improvement, drive team performance, and report insights to leadership
- Handle escalated customer issues and complaints with professionalism and urgency, ensuring timely resolution and customer satisfaction
- Collaborate cross-functionally with Product, Engineering, Sales, and Operations teams to resolve customer pain points and improve our platform experience
- Minimum 6 years of experience in customer service for a tech or SaaS company, including at least 2 years in a managerial or team lead role
- Strong understanding of customer service practices and customer journey management within tech or SaaS companies
- Previous experience in the insurance or InsurTech space is a strong advantage
- Proven track record of leading and scaling customer service operations in a fast-paced environment
- Proficiency with customer support platforms and CRM systems
- Exceptional problem-solving skills and a proactive approach to resolving customer challenges
This is an exciting opportunity to contribute to a dynamic and growing organization, and to make a real impact on our customers' experiences. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.
About UsWe are a leading global no-code insurance platform for health, life, and P&C. Our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone. We are a fully funded organization with a global presence in Asia, EMEA, and the Americas, and we're constantly working towards making our workplace a great place to work.
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