Healthy Snack Brand Customer Service Representative
1 week ago
This position is responsible for handling customer inquiries and complaints in a timely and professional manner. The ideal candidate will have excellent communication skills and be able to work well under pressure.
The role involves processing clients' orders, refunds, and product exchanges efficiently, as well as organizing and maintaining the order of replacement products to ensure a smooth pick/pack/ship process.
The successful candidate will also be responsible for managing and recording the status of customer replacements, reporting on trends regarding product issues that arise, and solving problems to provide the best possible experience for our customers.
In addition, the candidate will work directly with sales, marketing, and product teams to address customer needs and improve processes, providing feedback to the organization on how to better manage and address issues that arise.
About the Role
- Handle customer inquiries and complaints in a timely and professional manner.
- Process clients' orders, refunds, and product exchanges efficiently.
- Organize and maintain the order of replacement products to ensure a smooth pick/pack/ship process.
- Manage and record the status of customer replacements.
- Solve problems to provide the best possible experience for our customers.
The ideal candidate will possess the following skills and qualifications:
- Excellent communication skills.
- Ability to work well under pressure.
- Proven experience in customer service, eCommerce, or a related role.
- Knowledge of Shopify.
The successful candidate will enjoy the following benefits:
- A competitive salary ranging from $9600 to $13200 per year.
- A 13th month bonus.
- Permanent work-from-home / remote set-up.
- Health insurance.
- Dental insurance.
- Mental health insurance.
The company offers a collaborative culture, opportunities for growth and development, and a fun and dynamic work environment.
About Us
We are a bold and trailblazing healthy snack brand that's been fueling Millennials and Gen Z with flavor-packed, no-nonsense goodness since day one.
Our mission is to make healthy eating unapologetically cool—not yoga-retreat cool, but
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