Current jobs related to Service Delivery Improvement Manager - Manila, National Capital Region - IntouchCX

  • Service Delivery Manager

    5 days ago

    Manila, National Capital Region, Philippines IT by Design Philippines Inc. Full time

    We are looking for a dedicated Service Delivery Manager to join our team. As a Service Delivery Manager, you will be responsible for ensuring that our services are delivered to the highest standards of quality and excellence.The ideal candidate will have experience in service delivery management, with a proven track record of driving business growth and...

  • Business Improvement Director

    1 week ago

    Manila, National Capital Region, Philippines Global Process Manager Inc. Full time

    Transform Your CareerJoin us as a Senior Process Black Belt and embark on an exciting journey of transforming business processes and improving operational efficiency.In this role, you will lead and manage business process improvement projects, collaborate with cross-functional teams, and drive innovation to achieve strategic objectives.Pursue ExcellenceLead...

  • IT Service Delivery Manager

    7 days ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time

    Job Title: IT Service Delivery ManagerJob Summary:We are seeking an experienced IT Service Delivery Manager to lead our team in delivering high-quality IT services to our clients.Main Responsibilities:Develop and implement an IT service delivery strategy.Lead the installation of APM monitoring tool across South East Asia countries.Maintain and improve APM...

  • Service Delivery Manager

    4 days ago

    Manila, National Capital Region, Philippines HCL Technologies Philippines Inc Full time

    Job DescriptionWe are seeking a highly skilled and experienced Service Delivery Manager to lead our IT Service Desk team.Responsibilities:Manage the day-to-day activities of the IT Service Desk team, ensuring high-quality service delivery and customer satisfaction.Develop and implement strategies to improve service levels, reduce downtime, and increase...

  • Service Delivery Excellence Manager

    6 days ago

    Manila, National Capital Region, Philippines YONDU INC. Full time

    About The PositionWe are seeking a highly skilled IT Leadership and Management Professional to join our team at YONDU INC.As an IT Leadership and Management Professional, you'll be responsible for leading a team of service delivery professionals, providing technical guidance and expertise to drive exceptional results.Key responsibilities include overseeing...

  • IT Service Delivery Manager

    1 week ago

    Manila, National Capital Region, Philippines AXA Philippines Full time

    Job OverviewWe are seeking a highly skilled IT Service Delivery Manager to lead our End User Computing team in AXA Philippines.Key Responsibilities:Manage the delivery of high-quality IT services to end users, ensuring seamless experiences and minimal disruptions.Lead the EUC team, providing guidance, support, and resources to achieve business...

  • Service Delivery Manager

    5 days ago

    Manila, National Capital Region, Philippines The SM Store (SM Mart Inc.) Full time

    Key ResponsibilitiesManage Customer Interaction: Ensure that customers receive prompt and courteous assistance from our team members.Enforce Customer Service Procedures: Effectively implement the customer service procedures and policies of The SM Store to maintain high standards of service delivery.Monitor Sales Achievement: Oversee the Gift Delivery Service...

  • Service Delivery Manager

    1 hour ago

    Manila, National Capital Region, Philippines Hemmersbach GmbH & Co. KG Full time

    As a Service Delivery Manager, you will be responsible for managing our team of Field Engineers and ensuring the successful delivery of services to our clients.Contact us directly if you have any questions about this open job position.Responsibilities:Have primary responsibility for implementing requirements of the customer contract, defining, planning,...

  • Service Delivery Manager

    5 days ago

    Manila, National Capital Region, Philippines VISEO ASIA Full time

    VISEO ASIA Manila, National Capital Region, PhilippinesService Delivery ManagerThe Service Delivery Manager will lead our delivery center in Manila. Manage teams, manage relationships with customers and stakeholders, prioritize objectives, and implement strategies to achieve company initiatives as part of the leadership team.Responsibilities:Oversee...

  • Service Delivery Manager

    6 days ago

    Manila, National Capital Region, Philippines Jollibee Group Full time

    We are seeking a skilled and motivated Service Delivery Manager to oversee the Managed Service Operations for our data platform. This individual will be responsible for managing the end-to-end service delivery process, ensuring smooth operation of the platform, and maintaining high levels of service quality and client satisfaction. The role involves managing...

  • Service Delivery Manager

    1 hour ago

    Manila, National Capital Region, Philippines AIA Philippines Full time

    The service delivery manager will be responsible for overseeing the delivery of IT services for the in-scope applications that are being used in AIA PH's operations.Roles and Responsibilities:Monitor and manage team's performanceManage BU's escalations and ensure all production environments are up and running normallyMonitor production issues and ensure all...

  • Service Delivery Manager

    5 days ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time

    QUALIFICATIONSCollege or University Graduate of any course.ITIL / Agile (Any) Certified.Hands-on experience with software developmentExcellent communication skillsProblem-solving aptitudeExperience in leading a team and stakeholder management.PMP / Prince 2 Certified / MBATechnology or Practice Advocate (Gen AI, RPA, Delivery Excellence, Data Analytics,...

  • Service Delivery Manager

    6 days ago

    Manila, National Capital Region, Philippines TGServices, Inc. Full time

    TGServices, Inc. seeks an experienced Operations Supervisor to lead our corporate service operations team. The ideal candidate will have a proven track record of managing multiple service categories, including front desk, housekeeping, transport, and mailroom operations.Liaise with clients to ensure smooth communication and service alignment.Supervise daily...

  • Service Delivery Manager

    1 hour ago

    Manila, National Capital Region, Philippines Nezda Technologies, Inc. Full time

    JOB ROLE AND RESPONSIBILITIES:Participates in capability presentations, requirements gathering, and proposal preparations for any RF I / RFP / RFQs.Develops required KPIs of project and/or resources and ensures that those KPIs are consistently met and reported to the client.Owns coordination of technical activities with own engineering teams and client...

  • IT Service Delivery Manager

    3 days ago

    Manila, National Capital Region, Philippines Jocson College Inc. Full time

    Job RequirementsJocson College Inc. is seeking a highly skilled IT Service Delivery Manager to join our team. As an IT Service Delivery Manager, you will be responsible for managing the delivery of technical services to internal and external customers.The ideal candidate will have excellent leadership and management skills, with the ability to motivate and...

  • Service Delivery and Support Manager

    6 days ago

    Manila, National Capital Region, Philippines Jollibee Group Full time

    We are seeking a skilled and motivated professional to lead our Managed Service Operations for the data platform. As Service Delivery and Support Manager, you will be responsible for managing the end-to-end service delivery process, ensuring smooth operation of the platform, and maintaining high levels of service quality and client satisfaction.Main...

  • Service Delivery Manager

    4 days ago

    Manila, National Capital Region, Philippines NRI ANZ (Philippines) Full time

    Transformative digital solutions take more than IT expertise. They take a partner you can count on.NRI ANZ (Philippines) is that partner for countless businesses, designing, implementing, and managing digital solutions that are as personalized as they are progressive.We deliver everything from business strategy and consulting through to infrastructure and...

  • Branch Service Delivery Manager

    1 week ago

    Manila, National Capital Region, Philippines Deutsche Knowledge Services Pte. Ltd. Full time

    Role Overview:The Branch Service Delivery Manager will play a critical role in ensuring the timely and accurate delivery of cash management services to our clients. This individual will be responsible for overseeing the day-to-day activities of the Pre-Processing and Control teams, ensuring compliance with regulatory requirements, and identifying...

  • IT Service Delivery Lead

    4 days ago

    Manila, National Capital Region, Philippines Ascendion Full time

    About the roleAscendion is seeking an experienced IT Service Delivery Lead to join our dynamic team in Ortigas, Pasig City, Metro Manila. As the IT Service Delivery Lead, you will play a pivotal role in ensuring the seamless and efficient delivery of IT services to our valued clients. This is a full-time position offering opportunities for growth and...

  • Service Delivery Manager

    3 days ago

    Manila, National Capital Region, Philippines STRATPOINT GLOBAL OUTSOURCING INC. Full time

    Company OverviewWe are a trusted technology leader in modern outsourcing, providing agile software development, quality assurance, cloud consulting and managed services, data engineering and analytics, and artificial intelligence and machine learning.We use technology to enrich experiences, empower businesses, and uplift communities. Our C.A.R.E. values...

Service Delivery Improvement Manager

1 week ago

Manila, National Capital Region, Philippines IntouchCX Full time

As a Quality Control Associate at IntouchCX, you'll play a crucial role in ensuring that our customer service representatives meet the highest standards of quality and service excellence. You'll be responsible for monitoring and evaluating their performance, coaching and guiding them to improve their skills and knowledge, and developing and implementing quality improvement plans to enhance customer satisfaction and service delivery.

About the Job

In this role, you'll work closely with our customer service representatives to understand their challenges and develop solutions to improve their performance. You'll also collaborate with other teams to ensure that our quality control processes are aligned with our overall business goals.

Your Key Responsibilities:

  • Monitor and evaluate the performance of customer service representatives
  • Coach and guide representatives to improve their skills and knowledge
  • Develop and implement quality improvement plans to enhance customer satisfaction and service delivery
  • Analyze data and metrics to identify areas for improvement and develop strategies to address them

You Will Thrive in This Role if You Have:

  • High school diploma or equivalent (required)
  • 1 year of front-line contact center experience (preferred)
  • Excellent communication and interpersonal skills
  • Able to work independently with minimal supervision
  • Able to prioritize tasks and manage multiple projects simultaneously