Expert Customer Support Agent

1 day ago


Antipolo City, Calabarzon, Philippines beBeeSupport Full time ₱18,000 - ₱24,000
Technical Support Specialist Role

We seek an experienced Customer Support Agent to deliver exceptional support experiences.

This role involves monitoring and troubleshooting inquiries, escalating issues internally when necessary, and providing expert guidance on conversion rate optimization (CRO) best practices.

  • Monitoring, responding to, and resolving inbound and support-related inquiries in real time
  • Managing Jira tickets, escalating as needed to ensure seamless issue resolution
  • Offering strategic advice on CRO best practices with support from our team of experts

To excel in this position, you will require hands-on experience with eCommerce platforms, proficiency in HubSpot or similar CRM/ticketing systems, and a customer-centric mindset with a passion for understanding business needs.

The ideal candidate will possess excellent communication skills, a strong work ethic, and the ability to thrive in a fast-paced environment.



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