
Expert Customer Experience Manager
1 day ago
We're looking for a talented leader to motivate and inspire our customer support teams. As a results-driven professional, you will balance people management with operational excellence.
Key Responsibilities:
- Lead and monitor the performance of assigned agents to ensure key performance indicators are consistently met or exceeded.
- Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
- Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
- Promote a positive, supportive, and high-performance culture.
Our ideal candidate has:
- Minimum 3 years of leadership experience in a customer service environment.
- Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience is a plus).
- Strong command of English, both written and spoken.
- Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
- Track record in managing KPIs, attendance, and performance with precision.
- Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
- Ability to assess team well-being and provide support where needed.
- Analytical skills to create, interpret, and act on performance reports.
At TalentPop, we value exceptional customer service and are committed to redefining customer service excellence.
- Performance and recognition bonuses
- Health and dental insurance
- Paid time off
- Year-end bonus
-
Customer Experience Expert
1 day ago
Antipolo City, Calabarzon, Philippines beBeeTechnical Full time $60,000 - $80,000About this roleWe are looking for a Technical Support Specialist to join our team. In this role, you will be the bridge between our customers and our support teams.Key Responsibilities:Handle escalated support tickets through email, chat, and phone to support customers.Troubleshoot technical issues using internal tools, logs, and APIs to get to the root...
-
Customer Experience Expert
1 day ago
Antipolo City, Calabarzon, Philippines beBeeExperience Full time ₱75,000 - ₱150,000About the RoleWe are seeking a highly motivated and dedicated individual to join our team as a Customer Experience Expert. In this role, you will have the opportunity to work with our clients in a remote setting, providing exceptional customer service and support.Key ResponsibilitiesAssist customers with service inquiries in a professional and timely...
-
Customer Experience Specialist
1 day ago
Antipolo City, Calabarzon, Philippines beBeeCustomerService Full time ₱450,000 - ₱750,000Customer Service Expert WantedWe are seeking a highly motivated individual to play a vital role in delivering exceptional customer experiences.Answer inbound phone calls, respond to emails, chats, and other communication platforms with outstanding customer service skills.Collect and gather all necessary information for review in a timely manner.Provide...
-
Customer Experience Expert
1 day ago
Paranaque City, Calabarzon, Philippines beBeeExpert Full time ₱501,000 - ₱901,000Customer Experience ExpertWe are seeking an exceptional Candidate to join our team as a Customer Experience Expert.This role will be responsible for delivering timely and professional support to customers across various communication channels. The ideal candidate will have at least 2+ years of experience in a Customer Support role handling phone, email, and...
-
Customer Experience Manager
1 day ago
Antipolo City, Calabarzon, Philippines beBeeCustomerExperience Full time ₱4,000,000 - ₱6,000,000Job Title: Customer Experience ManagerAbout the RoleWe are seeking a skilled and experienced Customer Experience Manager to lead our support team and deliver exceptional customer experiences across the entire customer journey.Key ResponsibilitiesLeverage your expertise to develop a high-performing support team with an inclusive, collaborative, and productive...
-
Customer Experience Specialist
1 day ago
Antipolo City, Calabarzon, Philippines beBeeCustomer Full time ₱6,000 - ₱8,000Job Opportunity: Customer Service ExpertAbout the Role:We are seeking skilled customer service professionals to join our team. The successful candidate will provide exceptional support to customers through various communication channels, ensuring accurate information and a professional approach.Key Responsibilities:Manage customer inquiries via Live Chat,...
-
Technical Customer Support Expert
1 day ago
Antipolo City, Calabarzon, Philippines beBeeCustomer Full time ₱6,000 - ₱7,200Technical Customer Support ExpertWe are seeking a skilled Technical Customer Support Expert to manage customer interactions and provide technical assistance.Key Responsibilities:Handle inbound/outbound calls, including escalations and troubleshootingSet up dashboard in test environment, providing feedback to the development teamConduct quality assurance...
-
Senior Customer Experience Specialist
20 hours ago
Antipolo City, Calabarzon, Philippines beBeeSupport Full time $40,000 - $60,000Customer Support SpecialistWe are seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional support and experiences.This role plays a crucial part in helping our customers use and troubleshoot our software products.Key Responsibilities:Critical Thinking: Provide timely and effective solutions to customers,...
-
Customer Experience Manager
1 day ago
Antipolo City, Calabarzon, Philippines beBeeSupport Full time ₱1,500,000 - ₱2,500,000Job OverviewWe are seeking a highly skilled and experienced Customer Service Leader to join our team. As a key member of our InsurTech organization, you will be responsible for leading the customer service function to deliver exceptional support experiences to clients and partners.About This RoleKey Responsibilities:Leverage your expertise in customer...
-
Expert Customer Support Agent
1 day ago
Antipolo City, Calabarzon, Philippines beBeeSupport Full time ₱18,000 - ₱24,000Technical Support Specialist RoleWe seek an experienced Customer Support Agent to deliver exceptional support experiences.This role involves monitoring and troubleshooting inquiries, escalating issues internally when necessary, and providing expert guidance on conversion rate optimization (CRO) best practices.Monitoring, responding to, and resolving inbound...