Expert Customer Experience Manager

1 day ago


Antipolo City, Calabarzon, Philippines beBeeLeadership Full time ₱6,000,000 - ₱8,000,000
Customer Service Team Lead

We're looking for a talented leader to motivate and inspire our customer support teams. As a results-driven professional, you will balance people management with operational excellence.

Key Responsibilities:

  • Lead and monitor the performance of assigned agents to ensure key performance indicators are consistently met or exceeded.
  • Conduct regular coaching sessions and offer personalized guidance to help team members succeed.
  • Evaluate performance bi-annually and recommend opportunities for growth, promotions, or recognition.
  • Promote a positive, supportive, and high-performance culture.
Requirements

Our ideal candidate has:

  • Minimum 3 years of leadership experience in a customer service environment.
  • Proven background in e-commerce customer service (Shopify, BigCommerce, or Amazon experience is a plus).
  • Strong command of English, both written and spoken.
  • Familiarity with support tools like G Suite, Zendesk, Freshdesk, Intercom, or Gorgias.
  • Track record in managing KPIs, attendance, and performance with precision.
  • Experienced in regular team coaching, one-on-one mentoring, and performance reviews.
  • Ability to assess team well-being and provide support where needed.
  • Analytical skills to create, interpret, and act on performance reports.
About Us

At TalentPop, we value exceptional customer service and are committed to redefining customer service excellence.

  • Performance and recognition bonuses
  • Health and dental insurance
  • Paid time off
  • Year-end bonus


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