Customer Support Optimization Expert

1 day ago

Antipolo City, Calabarzon, Philippines beBeeZendorizer Full time ₱600,000 - ₱800,000
Optimize Support Processes

We're looking for a skilled support professional to enhance our support processes, improve user and agent experience, and optimize platform efficiency.

This role involves collaborating with our team to assess current workflows, identify pain points, and implement tailored solutions using Zendesk best practices.

Key Responsibilities
  • Evaluate and optimize existing Zendesk setup, including automations, triggers, macros, and workflows.
  • Implement best practices to improve ticket management, team efficiency, and customer satisfaction.
  • Provide technical support and guidance on Zendesk features and functionalities.
  • Maintain up-to-date documentation of system configurations and process changes.
  • Recommend and implement app integrations or third-party tools as needed.
  • Troubleshoot issues and serve as primary point of contact for Zendesk-related concerns.
  • Monitor system performance and identify opportunities for continuous improvement.
Requirements
  • Proven experience as a Zendesk Administrator or similar role.
  • Deep understanding of Zendesk products (Support, Guide, Chat, etc.).
  • Experience with workflow automation and customer support optimization.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to work independently and collaboratively in a remote environment.
PREFERRED QUALIFICATIONS
  • Zendesk certification(s) is a plus.
  • Experience with customer service metrics and reporting tools.

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