Enterprise Business Partner

3 days ago

Bacoor, Calabarzon, Philippines beBeeCustomerSuccess Full time $61,250 - $130,000
Customer Success Role
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">Join the team as a Customer Success Manager and contribute to ensuring customer satisfaction by providing direct support to high-profile customers.
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About the Role:

As a key member of our Customer Success team, you will be responsible for championing customer needs, sharing product knowledge, and driving success. You will serve as the primary point of contact for our most valued customers, building relationships and solving complex issues.

Responsibilities:

  • Develop strong customer relationships and act as a trusted partner.
  • Drive adoption across multiple product technologies to maximize ROI.
  • Manage Adoption Campaigns through regular updates in SFDC.
  • Ensure customer satisfaction by facilitating QBRs, executing mutual success plans, and addressing technical demands.
  • Mitigate churn risk and protect portfolio MRR growth.
  • Maintain and grow monthly recurring revenue for valued customers.
  • Project Management - quarterback internal and external initiatives.
  • Act as sales liaison, build internal relationships, and manage partner relationships.
  • Partner cross-functionally with support, professional services, sales, and marketing segments.
  • Execute an Adoption strategy through consistent business reviews.

Requirements:

  • 3-7 years of direct and verifiable enterprise-level customer success experience.
  • Proven track record of success in exceeding customer satisfaction and adoption goals.
  • Strong analytical, problem-solving, and dot-connecting skills.
  • Enterprise-ready mindset to understand and solve complex customer issues.
  • Experience interacting with and influencing C-level executives.
  • Strong communication skills - written and verbal.
  • Excellent presentation skills - from small to large audiences.
  • Ability to lead, manage, or influence internal and customer resources.
  • Experience with VoIP technology, Contact Center technology, and terminology.
  • Knowledgeable in advanced network troubleshooting and terminology.
  • BS or equivalent education and relevant experience.

What We Offer:

  • Comprehensive medical, dental, vision, disability, and life insurance.
  • Health Savings Account (HSA), Flexible Spending Account (FSAs), and Commuter benefits.
  • Voluntary supplemental health coverage and life insurance.
  • 401K match and ESPP.
  • Paid time off and paid sick leave.
  • Paid parental and pregnancy leave.
  • Family-forming benefits.
  • Emergency backup care.
  • Employee Assistance Program (EAP).
  • Free legal services.
  • Employee bonus referral program.
  • Student loan refinancing assistance.
  • Employee 1:1 coaching, perks, and discounts program.

Our Culture:

We prioritize hiring and retaining great people because we know they power our success. Our work culture is the backbone of our recognition as a Best Place to Work by Glassdoor and Top Work Culture by Comparably.

About Us:

RingCentral is a leading provider of business cloud communications and contact center solutions based on its powerful Message Video Phone (MVP) global platform. We empower modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location.

Equality and Diversity:

We are an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We provide reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please let us know how we can assist you.

Compensation Range:

The compensation range for this position varies depending on your location, skills, and experience. The salary may vary depending on your location, skills, and experience.

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