Senior Customer Support Operations Expert

23 hours ago

Pasig, National Capital Region, Philippines beBeeAdministrative Full time ₱200,000 - ₱500,000
Job Opportunity

We are seeking a skilled and experienced Zendesk Administrator & AI Specialist to join our team. In this role, you will be responsible for managing Zendesk workflows, queue management, and collaborating with cross-functional teams to improve customer support operations.

About Us:

As a rapidly growing global company, we are committed to creating high-quality products and services that enhance the customer experience and support long-term growth. Our dynamic and innovative work environment fosters collaboration, innovation, and continuous learning, while providing opportunities for personal and professional growth.

  • Responsibilities:
  • Manage Zendesk automation, triggers, and queue management
  • Configure and integrate Zendesk AI setup
  • Develop strong analytical and problem-solving skills
  • Improve communication and collaboration abilities
  • Create reports and presentations
  • Document workflows and suggest process improvements

What We Offer:

  • Opportunity to work with world-class talents in a data-driven environment
  • Growth and development opportunities both professionally and personally
  • A safe, inclusive space that values diversity, equity, and inclusion
  • Openness to new ideas and initiatives
  • Comprehensive benefits package including remote work, paid holidays, learning subsidies, and more

Apply now and become part of our diverse and talented team worldwide.

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