Spanish Bilingual Customer Service

4 days ago

Pasig, National Capital Region, Philippines Hytech Full time

Who we are:

Hytech
is a leading management consulting firm headquartered in Australia and Singapore, specializing in digital transformation for fintech and financial services companies. We provide comprehensive consulting solutions, as well as middle-and back-office support, to empower our clients with streamlined operations and cutting-edge strategies.

With a global team of over 2,000 professionals, Hytech has established a strong presence worldwide, with offices in Australia, Singapore, Malaysia, Taiwan, Philippines, Thailand, Morocco, Cyprus, and more.

Our Philippines Team:

We work in the financial technology sector and primarily assist supporting trading/investment companies with their operational needs. Our organization is separated into two primary divisions: operations and customer service. The Philippines team is an expansion of our current teams in Taiwan and Malaysia. This is because we are currently handling global accounts and hoping to expand our services to support a 24/7 coverage.

What we do:

We operate at the intersection of business and technology by amalgamating innovative thinking with unrivalled industry knowledge, to deliver end-to-end data-driven solutions for cloud services, cyber-security solutions, IT consultancy, and other support services.

From management consulting to business and technological development, we are committed to providing clients with bespoke solutions that fit their needs and goals.

The Role:

We're currently looking for a
Spanish-Speaking Associate
to join our growing team. This opportunity is ideal for candidates at the Associate or Senior Associate level who are fluent in both Spanish and English and have prior customer service experience.

Responsibilities:

  • Review customer data and process account openings accurately and efficiently.
  • Verify documents submitted by clients in line with regional compliance standards.
  • Handle customer inquiries and provide real-time support via email and live chat.
  • Process withdrawals and support day-to-day account servicing.
  • Collaborate with internal departments to resolve customer-related issues.
  • Collect and compile operational data for reporting purposes.
  • Support ad-hoc tasks as needed to ensure team success.

Qualifications:

  • Associate or Senior Associate level
  • Minimum DELE B2 proficiency in Spanish (C1 or higher is a plus)
  • Must be able to read, write, and speak Spanish
  • Proficient in English communication
  • Background in customer service is required

What We Offer:

  • Career Development
    – Be part of a pioneering account where you can maximize your skills and grow with a driven team.
  • Competitive Compensation
    – Your hard work is recognized with a fair and rewarding salary.
  • Positive Work Culture
    – We've built a workplace you'll love—supportive, motivating, and energizing.
  • Work-Life Balance
    – We care about your well-being and strive to provide a fulfilling and joyful work experience.

Perks and Benefits:

  • HMO coverage starting on Day 1
  • Non-taxable allowances (rice, medical, clothing, laundry)
  • Complimentary coffee and snacks
  • Employee referral incentives

Why Choose Us?

We foster a collaborative and supportive work environment where initiative and teamwork are valued. If you're looking for a role where you can make a real impact and grow your career, this is the place for you.

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