Senior Customer Service Representative
1 week ago
We are seeking a highly skilled and experienced Senior Customer Service Representative to join our team at Neksjob Corporation. In this role, you will be responsible for providing exceptional customer service to our clients through various channels including phone, email, and in-person interactions.
ResponsibilitiesThe primary responsibility of the Senior Customer Service Representative is to respond to customer inquiries, resolve issues, and provide information about our products or services. You will also be required to troubleshoot problems, address complaints, and escalate complex issues to senior management when necessary.
Key Responsibilities:- Respond to incoming calls from customers, answer questions and inquiries, and provide information about our products or services
- Troubleshoot problems and resolve issues in a timely and efficient manner
- Address customer complaints and concerns in a professional and courteous manner
- Educate customers on our products or services and provide guidance on how to use them effectively
- Collaborate with cross-functional teams to resolve complex issues and improve customer satisfaction
To be successful in this role, you must have excellent communication and interpersonal skills, as well as a strong ability to work in a fast-paced environment. You should also be able to multitask, prioritize tasks, and manage multiple projects simultaneously.
Requirements:- Bachelor's degree in any field or equivalent experience
- At least 12 months of customer service experience or call center experience
- Must be 21 years old and above only
- Original copy of NBI Clearance required before start date
- Willingness to work onsite
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment
- Multitasking and prioritization skills
We offer a competitive salary and exciting performance bonuses and account-specific allowances. Our comprehensive healthcare benefits ensure that you and your loved ones are taken care of. We also offer career advancement opportunities and promote within the company.
As a Senior Customer Service Representative, you can expect to earn an estimated annual salary of around $45,000, depending on your level of experience and qualifications.
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