Senior Customer Service Representative

1 day ago


Quezon City, National Capital Region, Philippines Neks Job Philippines Full time

Job Summary:

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We are seeking a highly skilled and customer-focused Senior Customer Service Representative to join our team at Neks Job Philippines. In this role, you will be responsible for delivering exceptional service to our customers, resolving their inquiries and requests in a timely and professional manner.

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About the Role:

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This is a full-time opportunity that requires strong communication skills, both written and verbal, as well as excellent problem-solving and multitasking abilities. You will work closely with our team to ensure that all customer interactions are handled efficiently and effectively.

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Key Responsibilities:

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  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Develop and maintain accurate records of customer interactions
  • Collaborate with colleagues to achieve team goals and objectives
  • Participate in training and development programs to enhance your skills and knowledge

Requirements:

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  • High school diploma or equivalent required; degree preferred
  • At least 6 months of experience in a customer-facing role in a BPO environment
  • Excellent English communication skills (written and verbal)
  • Strong problem-solving, multitasking, and time management skills
  • Proficiency in computer applications, particularly CRM software

Why Choose Us?

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Neks Job Philippines offers a competitive salary package, paid training, monthly performance incentives, leave credits, insurance coverage, HMO, and career development opportunities. We are committed to helping our employees grow and succeed in their careers.

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What We Offer:

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  • Paid training and onboarding program
  • Competitive salary and allowances
  • Monthly performance incentives and bonuses
  • Leave credits and vacation time
  • Insurance coverage and HMO benefits
  • Career development and advancement opportunities


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