Senior Bilingual Customer Service Representative

2 days ago


Quezon City, National Capital Region, Philippines Manpower Core Group Inc. Full time
Job Title: Senior Bilingual Customer Service Representative

We are seeking a highly skilled and experienced Senior Bilingual Customer Service Representative to join our team at Manpower Core Group Inc. in Quezon City.

About the Role:

This is a challenging and rewarding opportunity for a seasoned professional to utilize their expertise in providing exceptional customer service to clients in both English and Spanish.

The ideal candidate will possess strong communication skills, be able to navigate complex customer inquiries, and have experience working in a fast-paced environment.

Responsibilities:
  • Engage with bilingual (English and Spanish) customers through voice channels to address inquiries, concerns, and requests related to mortgage products, services, and account information.
  • Provide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions.
  • Assist customers in navigating online platforms and self-service tools, guiding them through account setup, payments, document submission, and other activities.
  • Collaborate with internal teams to resolve complex customer issues; escalate cases as necessary.
  • Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations.
  • Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system.
Requirements:
  • A minimum of 2 years' experience in bilingual customer service, preferably in the mortgage or finance industry.
  • Strong verbal and written communication skills in both English and Spanish.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
  • Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
  • Proficiency in using CRM software and MS Office.
Benefits:
  • A competitive salary range of up to ₱100,000 per month.
  • Ongoing training and development opportunities to enhance product knowledge, communication skills, and customer service techniques.
  • A dynamic and supportive team environment.
How to Apply:

Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you



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