Order Management Associate

4 days ago

Pasig, National Capital Region, Philippines Satellite Office Full time $40,000 - $60,000 per year

Key Responsibilities

Order Processing & Fulfillment

  • Enter, track, and confirm B2B and B2C orders through EDI, vendor portals, and internal systems such as SellerCloud.
  • Coordinate with fulfillment centers and 3PLs to ensure timely shipment and resolve any issues.
  • Monitor order statuses, cancellations, and delivery exceptions; escalate concerns when necessary.
  • Reconcile discrepancies between purchase orders, shipping records, and invoices.
  • Maintain accurate order logs and documentation to support accounting and customer service teams.

Order Management Tasks

  • Maintain and monitor the orders inbox.
  • Ensure timely and accurate communication with wholesalers.
  • Create shipments for DFC orders.
  • Manage the portal.
  • Send Vendor Central labels to Canada.

Order Cancellations & Returns

  • Review SellerCloud cancellation reports daily.
  • Verify shipping/invoicing status before processing cancellations.
  • Cancel unshipped orders to prevent fulfillment.
  • Process credit memos and RMA requests.
  • File and follow up on claims for damaged items.
  • Document resolution steps and status updates throughout the claims process.

Wholesale Support

  • Maintain strong relationships with wholesale partners.
  • Provide pricing and quotes for wholesale products.
  • Create accounts for new wholesale customers.
  • Process wholesale orders upon receipt.

Other Duties

  • Perform additional duties and special projects as assigned.

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