
Service Coordinator
19 hours ago
Company Description
Carlcare Service, a part of the TRANSSION Group, provides professional repair and maintenance services for a wide range of devices including mobile phones, computers, tablets, Smart TVs, fans, and lighting devices. With a pan-India network of authorized service centers, a technology-driven CRM system, and 24/7 online support, we ensure our customers receive the best service experience.
Role Description
This is a full-time, on-site role for a Service Coordinator located in Pasig. The Service Coordinator will handle day-to-day tasks including coordinating service operations, managing customer interactions, ensuring efficient service delivery, and overseeing administrative duties. The role requires managing customer queries, and ensuring timely completion of service orders.
Qualifications
- Service Coordination and Operations Management skills
- Strong Interpersonal Skills and Communication abilities
- Customer Service experience
- Excellent organizational and time management skills
- Ability to work collaboratively in an on-site setting
- Proficiency with CRM systems is a plus
- Proficiensy in Excel formula is required
- Prepare and analyze order processing data report daily, analyse the reason for the uncomplete job sheet and urge the department to finish as soon possible
- Data accurancy and Settlement
- Can communicate in english
- Can start ASAP
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