
CRM Service Expert
1 day ago
This position will support internal and external clients, ensuring optimal services are provided.
Key Responsibilities:- Monitor performance indicators and follow up on SLA compliance.
- Create reports to coordinate lead process reviews and ensure timely services delivery.
- Provide excellent customer service.
Support all services with basic level expertise. Ensure completeness, accuracy, and timeliness of transactions processed.
General Support of Business Processes and ServicesSupport other business services with basic or CRM Assistant level expertise.
Operational Compliance and ReportingComply with operational SLAs agreed with customers to achieve process, team, and individual performance.
Customer Satisfaction and Net Promoter ScoreComply with goals agreed within the strategic plan to achieve customer satisfaction and net promoter score.
The successful candidate must start their shift at 3:00 AM Manila time.
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E-Commerce Customer Service Specialist
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