CRM Service Expert

1 day ago


General Santos, Soccsksargen, Philippines beBeeCustomer Full time ₱2,000,000 - ₱3,000,000
Job Purpose

This position will support internal and external clients, ensuring optimal services are provided.

Key Responsibilities:
  • Monitor performance indicators and follow up on SLA compliance.
  • Create reports to coordinate lead process reviews and ensure timely services delivery.
  • Provide excellent customer service.
Technical Support (Expert Level)

Support all services with basic level expertise. Ensure completeness, accuracy, and timeliness of transactions processed.

General Support of Business Processes and Services

Support other business services with basic or CRM Assistant level expertise.

Operational Compliance and Reporting

Comply with operational SLAs agreed with customers to achieve process, team, and individual performance.

Customer Satisfaction and Net Promoter Score

Comply with goals agreed within the strategic plan to achieve customer satisfaction and net promoter score.

The successful candidate must start their shift at 3:00 AM Manila time.



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