Customer Service and Technical Solutions Expert

1 day ago


General Santos, Soccsksargen, Philippines beBeeSupport Full time ₱6,000 - ₱7,200
Technical Support Specialist

We are seeking a skilled Technical Support Specialist to provide exceptional remote support to our clients. As a key member of our team, you will be responsible for reviewing and updating support tickets, troubleshooting technical issues, and ensuring prompt resolutions while documenting processes.

Key Responsibilities:
  • Manage and update support tickets for efficient tracking.
  • Troubleshoot technical issues and document resolution steps.
  • Communicate effectively to address customer needs.
  • Contribute to creating and improving knowledge base materials.
  • Stay up-to-date with industry tools and services.

To succeed in this role, you will need strong written/verbal communication and troubleshooting skills, as well as familiarity with Google Suite, Microsoft Suite, and CRM systems. You must also have attention to detail, problem-solving abilities, and a team-player mindset.

Requirements:
  • Minimum 150 Mbps internet speed and remote setup.
  • Experience in technical support, preferably remote.
  • Strong written/verbal communication and troubleshooting skills.
  • Familiarity with Google Suite, Microsoft Suite, and CRM systems.
  • Attention to detail, problem-solving abilities, and a team-player mindset.

This is an excellent opportunity for individuals who thrive in fast-paced environments and enjoy resolving complex technical issues.



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