Customer Support Director, Large Ads Customers

5 days ago


Taguig, National Capital Region, Philippines Google Full time
About gTech Ads
We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self-help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers' business and marketing needs, along with complex technical and measurement solutions and consultative support for our large customers.

Our goal is to remain a trusted partner for our customers and help them achieve their business objectives. We believe that by working together, we can create a better experience for our customers and drive growth for both parties.

Key Responsibilities:
* Drive impact for Google via reducing customer effort, improving operations effectiveness, and increasing efficiency. Identify areas for Customer and Seller experience improvements, and cost and workflow process optimizations.
* Advocate for and deliver on operational needs like agent quality and compliance. Support Vendor Partners and extended workforce in communicating and engaging with Google stakeholders and act as a point of escalation in dispute management.

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