Operations Lead, Customer Support and Vendor Management
5 days ago
As a Senior Operations Manager, your primary focus will be on leading customer support operations for our large and medium ads customers. This includes overseeing daily operations, analyzing performance data, and driving strategic improvements for increased efficiency and effectiveness.
You will work closely with cross-functional teams, including vendor management, sourcing, and strategy and operations, to ensure key metrics goals and business objectives are met. You will also design and iterate on service workflows, ensuring global consistency, and lead and inspire vendor teams to provide excellent customer service.
Key Responsibilities:
* Ensure operational goals are met. Track key metrics, deliver business reports, and make strategic recommendations to drive improvements to deliver more effective and efficient operations.
* Work closely with cross-functional teams, including vendor management, sourcing, and strategy and operations, to ensure key metrics goals and business objectives are met.
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Vendor Operations Manager
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Vendor Management Specialist
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Taguig, National Capital Region, Philippines ByteDance Full timeKey ResponsibilitiesThis Senior Service Delivery role is focused on leading a diverse team of service workforce that supports our customers and internal stakeholders through the entire Order to Cash (O2C) cycle. Key responsibilities include:Leading delivery and outsourcing efforts for global Order to Cash (O2C) operations.Defining success metrics and...
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Vendor Management Lead Hybrid
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Vendor Management Lead Hybrid
2 weeks ago
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Technology Vendor Management Lead
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Technology Vendor Management Lead
2 weeks ago
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Taguig, National Capital Region, Philippines Google Full timeAbout the JobAs a cross-functional and global team, we ensure our customers get the best return on investment with Google. We partner with Sales, Product, and Engineering teams to develop better solutions, tools, and services to improve our products and enhance our client experience.In this role, you will lead customer support operations for our large and...
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Vendor Management Lead
2 weeks ago
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Technology Vendor Management Lead
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Vendor Management Lead
3 weeks ago
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Global Vendor Management Specialist
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Financial Operations Manager
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Vendor Management Specialist
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Financial Operations Lead
23 hours ago
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Vendor Management Coordinator
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Sales and Business Development Manager
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Lead Customer Support Specialist
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Taguig, National Capital Region, Philippines Google Full timeAbout gTech AdsWe help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self-help and in-product support, to providing better support through interactions, setting up accounts and implementing ad campaigns, and providing media solutions for customers'...