Operations Lead, Customer Support and Vendor Management

5 days ago


Taguig, National Capital Region, Philippines Google Full time
Responsibilities
As a Senior Operations Manager, your primary focus will be on leading customer support operations for our large and medium ads customers. This includes overseeing daily operations, analyzing performance data, and driving strategic improvements for increased efficiency and effectiveness.

You will work closely with cross-functional teams, including vendor management, sourcing, and strategy and operations, to ensure key metrics goals and business objectives are met. You will also design and iterate on service workflows, ensuring global consistency, and lead and inspire vendor teams to provide excellent customer service.

Key Responsibilities:
* Ensure operational goals are met. Track key metrics, deliver business reports, and make strategic recommendations to drive improvements to deliver more effective and efficient operations.
* Work closely with cross-functional teams, including vendor management, sourcing, and strategy and operations, to ensure key metrics goals and business objectives are met.

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