Healthcare Liaison

1 day ago

Cagayan de Oro, Northern Mindanao, Philippines beBeePatientCare Full time ₱31,666 - ₱43,999

Delivering Exceptional Patient Care

The role of a Patient Services Representative plays a vital part in ensuring that patients receive the care and support they need. This involves addressing patient inquiries and concerns with empathy and efficiency, acting as a connection between patients, their families, and medical professionals.

Key Responsibilities:

  • Engaging with Patients: Respond to incoming calls professionally, assist with queries, and address concerns to ensure a positive patient experience.

  • Billing and Collections: Collect outstanding balances and assist patients with billing-related inquiries.

  • Coordinating with Third Parties: Support insurance companies and other entities with patient account-related questions.

  • Proactive Outreach: Place outbound collection calls to follow up on patient accounts.

  • Collaborating with Team Members: Cross-train and support your team to ensure seamless operations and task continuity.

  • Maintaining Confidentiality: Uphold HIPAA guidelines to protect patient health information.

  • Exhibiting Professionalism: Demonstrate reliability, punctuality, and alignment with company values and goals.

Required Skills and Qualifications:

  • A high school diploma is required; an associate or bachelor's degree is preferred.

  • Experience in a healthcare or customer service setting is advantageous.

  • Strong communication and interpersonal skills are essential.

  • A basic understanding of medical billing, insurance processes, and HIPAA regulations is necessary.

  • The ability to handle confidential information with integrity and discretion is crucial.

  • An organized, detail-oriented approach, with the ability to multitask in a fast-paced environment, is required.

  • Familiarity with healthcare systems or contact center software is beneficial.

Why Choose Us?

  • We offer a supportive and collaborative work environment.

  • You will have the opportunity to make a meaningful impact on patients' healthcare journeys.

  • Gaining valuable experience in the healthcare industry is a significant advantage.

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