Patient Care Specialist
12 hours ago
The Patient Care Coordinator serves as the primary liaison between patients and caregivers, ensuring the delivery of high-quality, continuous care.
Key Responsibilities:- patient care coordination:
- Serve as the primary liaison between aides and patients, ensuring seamless and continuous care.
- Monitor and maintain care quality by completing VBP measures and quality assurance activities.
- Keep healthcare providers informed of patient care issues, including complaints, incidents, non-compliance by HHAs, and changes in patient status.
- Handle escalated non-clinical inquiries from patients and caregivers promptly and effectively.
- Ensure that schedules reflect vendor authorization, patient preferences, and aide locations to maintain uninterrupted service.
- Communication & Documentation:
- Communicate effectively with patients, families, physicians, and care teams regarding scheduling, appointment changes, and plan-of-care updates.
- Maintain accurate and up-to-date documentation for all caregivers and patients in a secure exchange platform.
- Handle incoming calls, emails, and faxes from healthcare providers regarding patient status, reporting, or other inquiries.
- Log and maintain proper documentation of events, patient progress, and care-related activities according to departmental procedures.
- Maintain patient confidentiality, privacy, and dignity in all communications and actions.
- Collaboration & Support:
- Work closely with the patient care team on scheduling, availability, attendance, and operational issues.
- Manage phone calls and correspondence in a supportive, professional, and reassuring manner for patients, families, and healthcare providers.
- Provide additional support and responsibilities as assigned to meet organizational needs.
- Registered Nurse with a valid license in New York State.
- Bilingual proficiency in Spanish is required.
- Minimum of three years of experience in case management or a related field.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills with empathy and patience, particularly when working with vulnerable populations.
- Ability to handle difficult or sensitive situations professionally, both in person and over the phone.
- Ability to function effectively in a fast-paced environment with changing priorities.
- Knowledge of secure data exchange platforms is highly preferred.
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