Medical Healthcare Liaison

1 day ago


Cagayan de Oro, Northern Mindanao, Philippines beBeePatientServices Full time ₱606,562 - ₱1,211,248
Job Description

A Patient Services Representative is responsible for addressing patient queries and concerns, understanding patient needs by listening and interviewing, and coordinating information among patients, family members, medical personnel, and administrative staff. They should be familiar with facility policies and procedures, medical resources, and medical regulations to help support patient healthcare treatment.

This role involves answering incoming calls according to procedure and departmental standards, assisting patients in their queries and concerns, collecting patients' outstanding balances, and assisting third-party entities with questions regarding patients' accounts.

The Patient Services Representative also places outbound collection calls according to procedure and departmental standards, assists patients in their billing queries and concerns, ensures HIPAA guidelines are respected by safeguarding protected health information, and is a team player and supportive of department and company goals and policies.


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