Virtual Receptionist Customer Support Specialist

2 days ago

Angeles City, Central Luzon, Philippines beBeeCustomerSupport Full time $35,000 - $55,000

About Our Opportunity

HighLevel is a cutting-edge, all-in-one platform that empowers businesses to elevate their digital presence and drive growth. We support a global community of entrepreneurs and businesses, providing them with the tools needed to capture, nurture, and close new leads into repeat customers.

Our Company Culture

We operate in a global, remote-first environment, building a culture where innovation thrives, ideas are celebrated, and people come first. Our team members are passionate about making a difference and are committed to delivering exceptional customer experiences.

Key Responsibilities:

  • Greet customers in a welcoming manner and route them to the appropriate team member.
  • Answer video calls, chats, and reroute customers to team members as needed.
  • Collaborate with Managers and customer support reps to connect customers on Zoom.
  • Develop best practices for waiting room etiquette and maintaining a great Zoom room environment.
  • Educate customers on chat/Zoom support functions.
  • Provide feedback to leadership to improve customer experience.
  • Connect Senior Specialists with scheduled customers.
  • Facilitate urgent escalations by working with Managers and Senior Specialists.
  • Perform other duties as assigned or modified based on business needs.

Requirements and Qualifications:

  • High school diploma or equivalent required.
  • Prior experience as a receptionist, scheduler, administrative/clerical assistant or relevant role preferred.
  • Familiarity with online calendars and scheduling (i.e., Google Calendar) preferred.
  • Experience handling high call volumes and resolving customer needs preferred.
  • Excellent phone, email, and instant messaging communication skills.
  • Organization skills to maintain accurate records and important information quickly.
  • Time management skills to prioritize and complete various tasks throughout the day in a fast-paced environment.
  • Patience and listening skills to respond appropriately and interact positively with customers.
  • Interpersonal skills to create a pleasant experience for all customers.
  • Emotional intelligence to adjust communication style based on the nature of the call.
  • The ability to build lasting first impressions and relationships with customers.
  • Able to work from home and be

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