Virtual Customer Service Representative

11 hours ago

Cebu City, Central Visayas, Philippines beBeeCustomerService Full time ₱225,000 - ₱450,000

We are a company that provides virtual receptionist services in the United States, seeking skilled and professional Virtual Receptionists to handle inbound calls, answer inquiries, and book appointments for our clients in the home services industry.

As a Virtual Receptionist, you will represent our clients as if you were part of their in-office team. You will greet callers warmly, answer questions based on our client's guidelines, and schedule appointments using their CRM or scheduling platforms.

You will take detailed call summary notes, capturing the customer's contact information, reason for inquiry, and any other relevant details. After each call, you will promptly send these summaries to our clients, ensuring accuracy and professionalism.

Key Responsibilities:
  • Greet callers with professionalism and a friendly tone.
  • Follow client-provided scripts and standard greetings.
  • Provide accurate responses to customer inquiries.
  • Schedule appointments using client CRMs and scheduling platforms.
  • Take detailed call summary notes while on the call.
  • Send accurate and well-written call summaries to clients immediately after calls.
  • Ensure all call details are recorded without typos or missing information.
  • Communicate with clients as needed to confirm instructions and receive feedback.

This is an exciting opportunity for individuals who possess excellent communication skills and a passion for delivering exceptional customer service.

In this role, you will have the chance to make a real difference in the lives of our clients' customers and contribute to the growth and success of our company.

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