
Data Transfer Operations Specialist
1 week ago
Job Title: IT Service Delivery Specialist
About the Role:
We are seeking an IT Support specialist to assist with data transfer operations using AWS and automation scripts. The ideal candidate will have experience in customer support, technical troubleshooting, and scripting.
Key Responsibilities:
- Partner Coordination – Communicate with content partners over email and Slack to assist with data transfer.
- Technical Support – Troubleshoot and resolve issues when partners face problems copying files.
- Scripting & Automation – Develop parallelized scripts to download files from a CSV list of URLs and upload them to our S3 storage.
- File Management – Organize and move files as needed when partners make mistakes in their transfers.
- Salesforce Support – Assist with Salesforce-related integrations and workflows as needed.
Requirements & Qualifications:
- Basic scripting skills (Python, Bash, or similar) to automate file transfers.
- Strong problem-solving skills and ability to troubleshoot technical issues.
- Excellent written English communication skills for supporting partners over email and Slack.
- Familiarity with Salesforce integrations is a plus.
- Previous experience in technical support, customer service, or data operations is preferred.
Working Conditions:
- Flexible working hours, but must be available to support partners in various time zones.
- Must have reliable internet and a stable work setup to handle large file transfers.
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